Tech - L3 Server Repair Dept. VII

Summary 

The Server Repair Tech will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair.

Responsibility 

• Daily Responsibilities 
  • Inspect, test, and diagnose servers
  • Replace parts as needed
  • Conduct and analyze server stress tests
  • Document all symptoms, test results, and parts replaced in shop floor tool
  • Collaborate with motherboard repair, motherboard testing, QC, whole unit repair, and inspections personnel
  • Provide back up for QC, inspection, whole unit repair, and motherboard testing
  • Maintain parts consumption
  • Other duties as assigned by leadership

• Team building & leadership 
  • Maintain and nurture positive work environment
  • Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
  • Follow process for system and parts management

Other Personal Skills Required

• • Know basic server architecture
  • Know how to assemble components to make server functional
  • Run and understand testing diagnostics
  • Understand basic networking architecture
  • Understand basic error codes
  • Able to trouble shoot common server errors and issues
  • Motivated to solve problems
  • Interested in constantly learning about servers and networking
  • Increased understanding of testing and error codes
  • Brings knowledge to enhance trouble shooting and diagnosis of failures
  • Understands end to end flow of server repair process
  • Know Linux commands and able to use terminal.
  • Offers insights on process improvement
  • Understands MB repair process, prefer if can read schematics.
  • Provides feedback and collaborates with MB repair team

Education and Experience

• Education High school diploma or equivalent technical experience, certifications in Server support and architecture desired
• Experience troubleshooting and diagnosing servers, experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools
• Experience with replacing parts on servers
• Experience with server configuration

• Good written and verbal skills; needs to document errors and repairs
• Industry/Environment: Prefer to have worked in a PC or server type of environment 
• Must be able to identify and resolve problems in a timely manner.

SMSs Competencies: 

• Shows determination to achieve excellent results 
• Committed to Process Improvement
• Demands top performance 
• Inspires commitment 

Physical Demands

• While performing the duties of this job, the employee is constantly required to sit and stand for long periods of time.
• Employee must be able to lift objects approximately up to 30lbs 
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

While performing the duties of this job, the employee is constantly required to sit/stand for long periods. Employee must be able to lift objects approximately up to 50 lbs. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Note: Depending on area serviced, temperatures may be colder based on server applications. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement.