Tech - L3 Server Repair CA

Summary

The Server Repair Tech will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair.

Responsibility

• Daily Responsibilities – 90%
  • • Inspect, test, and diagnose servers
    • Replace parts as needed
    • Conduct and analyze server stress tests
    • Document all symptoms, test results, and parts replaced in shop floor tool
    • Collaborate with motherboard repair, motherboard testing, QC, whole unit repair, and inspections personnel
    • Provide back up for QC, inspection, whole unit repair, and motherboard testing
    • Maintain parts consumption
    • Other duties as assigned by leadership
• Team building & leadership – 10%
  • • Maintain and nurture positive work environment
    • Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
    • Follow process for system and parts management

Other Personal Skills Required

• Know basic server architecture
• Know how to assemble components to make server functional
• Run and understand testing diagnostics
• Understand basic networking architecture
• Understand basic error codes
• Able to trouble shoot common server errors and issues
• Motivated to solve problems
• Interested in constantly learning about servers and networking
• Increased understanding of testing and error codes
• Brings knowledge to enhance trouble shooting and diagnosis of failures
• Understands end to end flow of server repair process
• Know Linux commands and able to use terminal.
• Offers insights on process improvement
• Understands MB repair process, prefer if can read schematics.
• Provides feedback and collaborates with MB repair team

Education and Experience

• Education – High school diploma or equivalent technical experience, certifications in Server support and architecture desired
• Experience – troubleshooting and diagnosing servers, experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools
• Experience with replacing parts on servers
• Experience with server configuration
• Good written and verbal skills – needs to documents errors and repairs
• Industry/Environment:  Prefer to have worked in a PC or server type of environment

• Must be able to identify and resolve problems in a timely manner.

SMS’s Competencies:

• Shows determination to achieve excellent results
• Committed to Process Improvement
• Demands top performance
• Inspires commitment

Physical Demands

• While performing the duties of this job, the employee is constantly required to sit and stand for long periods of time.
• Employee must be able to lift objects approximately up to 50lbs
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

• Must be able to tolerate moderate to high noise level in a warehouse environment
• Must be able to work in (hot or cold) weather conditions

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $33 - $36