Field Services Lead

The Field Services Lead provides the Air Force Research Laboratory (AFRL) Rocket Lab support by managing a team supporting IT communication infrastructure assets such as audio and video distribution systems, public address systems, digital signs, environmental monitoring equipment, multi-function devices, racks/cabinets, servers, telecommunications cable infrastructure, telecommunications network infrastructure, desk/rack-mounted uninterrupted power supplies, video conferencing systems, and Wireless Access Points (WAPs).

As a dynamic systems integrator, SMS offers proven solutions in engineering, operations, cybersecurity, and digital transformation. With expertise in modernizing and optimizing legacy infrastructure and systems, ensuring operational efficiency, and designing, implementing, and managing secure environments, SMS supports business and mission goals with proficiency, quality, and integrity.

SMS has been serving the advanced information technology needs of the federal government since 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 45 years. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

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Oversight and management of activities within the Field Service Support Team.
• Develops procedures that support the execution of Field Service activities, including process flows, roles, and responsibilities definition, and reporting schema to enable the establishment of appropriate touch points and engagements.
• Coordinate with several IT Service Providers to provide timely information and resolutions to end users.
• Refines procedures and processes for continual improvement and optimization.
• Maintain open dialog with RQIC Leadership and ARTEMIS VI Program Manager.
• Maintain inventory of network parts, hardware, and consumables required to maintain communication rooms.
• Create and compile materials list required to complete Field Services projects.
• Maintain communication room drawings, floor plans, and rack elevation drawings detailing physical location of all equipment and patch panels (i.e. copper and fiber) within rack.
• Maintain all physical network equipment documentation.
• Maintain communication room systems when required IAW industry standards.

• 5 years combined experience in telecommunications infrastructure, facility design, and networking/communication hardware installation.
• 3 years team lead experience.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) and Microsoft Visio.
• BICSI Technican Certification
• DoD Interim Secret clearance or higher.
• Familiarity with DoD IT infrastructure requirements preferred.
• Familiarity with Microsoft Teams and SharePoint preferred.

SMS is a dynamic systems integrator established in 1976, delivering talented teams and innovative, cost-effective solutions and services to support our customers' missions for more than 47 years. Our ability to hire and retain quality people in a rapidly evolving IT market is proven through our employee retention rate averaging over 3 years. At SMS, we place a high value on quality of service, customer satisfaction, and best-of-breed policies and practices, resulting in CMMI Level 3 certification and ISO registrations including 9001:2015, 20000-1:2018, and ISO/IEC 27001:2013. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.