What are the responsibilities and job description for the Now Hiring: Customer Service Rockstar (CSR) – Join the Smooth Plumbing Family! position at Smooth Plumbing?
Now Hiring: Customer Service Rockstar (CSR) – Join the Smooth Plumbing Family!
📍 Stafford, VA – Full Time
Are you the kind of person who lights up when the phone rings? Someone who loves helping others and stays calm under pressure? We’re looking for a confident, organized, and driven Customer Service Representative to be the voice of Smooth Plumbing — where customer service isn’t just a department, it’s the heart of everything we do.
Who We Are:
Smooth Plumbing is a fast-growing residential plumbing company serving Stafford and Northern Virginia. We’re known for our unmatched professionalism, same-day service, and treating customers like family. We answer the phone with a smile, show up when we say we will, and always go the extra mile. If you’re passionate about delivering a smooth customer experience — we want to hear from you.
⭐️ What You’ll Be Doing:
- Be the first point of contact for customers calling in for plumbing service
- Answer calls, schedule appointments, and follow up on jobs
- Build trust and confidence with homeowners by being friendly, helpful, and clear
- Coordinate with our technicians to optimize daily schedules
- Use ServiceTitan (our software) to manage jobs, notes, and updates
- Keep your cool when things get busy — and keep things running smoothly
🧰 What We’re Looking For:
- 1–2 years experience in a CSR, dispatcher, or admin role (plumbing/HVAC/electrical is a plus)
- ServiceTitan experience is a big bonus — or at least comfort with scheduling/CRM software
- Excellent phone etiquette and communication skills
- Comfortable with a fast-paced environment and a team-first mindset
- Detail-oriented, organized, and reliable — you’re the glue that holds the day together
- Someone who genuinely enjoys helping others and solving problems
💵 Pay & Perks:
- Competitive pay based on experience (hourly or salary DOE)
- Weekly bonuses based on performance and team goals
- Paid time off company holidays
- Opportunity to grow with a fast-scaling company
- Friendly team, positive culture, and no micromanaging
Apply Today
We’re hiring ASAP — if this sounds like a fit, we’d love to meet you.
Send your resume and a short note telling us why you’d be a great addition to the Smooth Plumbing team.