What are the responsibilities and job description for the BDC Representative position at Smoky Mountain Harley-Davidson?
We’re looking for a motivated, organized, and customer-focused BDC Representative to support a centralized Business Development Center serving multiple Harley-Davidson dealerships and retail locations.
This role is all about communication, follow-up, and keeping customers engaged from first inquiry to final purchase. If you thrive in a fast-paced environment, enjoy talking with people, and can stay organized while juggling multiple conversations, this could be a great fit.
What You’ll Do
This role is all about communication, follow-up, and keeping customers engaged from first inquiry to final purchase. If you thrive in a fast-paced environment, enjoy talking with people, and can stay organized while juggling multiple conversations, this could be a great fit.
What You’ll Do
- Respond to inbound leads via phone, text, email, chat, and website inquiries
- Schedule appointments for showroom visits, demo rides, events, and Riding Academy classes
- Follow up consistently with internet leads and unsold showroom traffic
- Handle high-volume outbound calls, texts, and emails
- Re-engage inactive and long-term prospects through structured follow-up campaigns
- Maintain accurate customer records in the CRM
- Work hand-in-hand with sales team members on co-assigned leads
- Support dealership promotions, events, and marketing campaigns
- Track appointment setting, show rates, and follow-up performance metrics
- Supports multiple Harley-Davidson dealerships and merchandise locations
- Works closely with several sales teams and managers
- Helps ensure consistent communication and customer experience across all stores
- Dealerships operate 7 days a week
- Weekend availability is required
- Most schedules include Saturdays and Sundays
- Not a Monday-Friday position
- Strong communication skills across phone, text, and email
- Ability to multitask and prioritize in a high-volume environment
- Organized, detail-oriented, and disciplined with follow-up
- Comfortable using CRM systems and structured processes
- Previous BDC, sales, call center, or customer service experience preferred
- Harley-Davidson or motorcycle knowledge is a plus, but not required
- Competitive hourly pay performance bonuses
- Paid vacation and sick time
- Full benefits including health insurance and 401(k)
- Paid training and ongoing development
- Employee discounts
- Team-oriented environment with growth opportunities