Account Manager – High-End Residential & Commercial Landscape Maintenance

About Us

Smoketree Landscape Services & Wetstone Custom Pools are landscape and swimming pool construction companies specializing in high-quality outdoor living spaces. We design, build & maintain complete property transformations, including landscaping,drainage, irrigation, outdoor lighting, swimming pools & hardscapes.

About the Role

We are seeking an experienced, proactive, and highly organized Account Manager to oversee a portfolio of high-end residential and commercial landscape maintenance accounts. This role is responsible for managing client relationships, ensuring property quality, coordinating with field teams, identifying enhancement opportunities, and helping maintain the highest standards of service and professionalism.

The Account Manager serves as the primary point of contact for their assigned portfolio of clients and plays a critical role in ensuring each property is maintained to the highest standard. The ideal candidate has a proven track record in landscape maintenance, horticulture, client relations, and account management, along with the ability to effectively communicate with clients, field personnel, and internal leadership.

Key ResponsibilitiesClient Relations

• Build and maintain strong professional relationships with homeowners, estate managers, property managers, and other client representatives.
• Proactively communicate regarding property conditions, seasonal priorities, maintenance schedules, and recommended improvements.
• Respond promptly and professionally to client inquiries, concerns, and requests.
• Conduct regular property inspections, client meetings, and site reviews as needed.
• Learn and understand each client’s expectations, preferences, communication style, and property priorities.

Quality Control

• Perform routine site inspections to evaluate landscape quality, site cleanliness, plant health, turf conditions, irrigation performance, lighting systems, detail work, and overall property presentation.
• Identify deficiencies and communicate corrective actions to the operations team.
• Ensure properties are maintained to the highest standard, including attention to edging, pruning, bed maintenance, seasonal color, debris removal, turf care, and hardscape cleanliness.
• Monitor plant material for disease, stress, pests, irrigation issues, and seasonal needs.
• Document property observations and follow up until issues are resolved.

Field Team Coordination

• Communicate property-specific priorities, client preferences, and service expectations to field teams.
• Work closely with maintenance Field Managers and the Operations Manager to ensure priorities, preferences, and expectations are consistently executed in the field .
• Review site conditions with crew leaders, supervisors, and field managers.
• Ensure field personnel understand scope of work, and company quality standards.
• Close the loop on punch-list items, client requests, and corrective actions promptly.
• Support field teams with scheduling priorities, problem-solving, and quality improvement.
• Foster a culture of accountability, professionalism, and attention to detail among field staff.

Enhancement Sales and Proposals

• Identify enhancement opportunities which improve functionality, appearance, and value. These may include planting upgrades, seasonal color, mulch, pruning, turf improvements, irrigation repairs, drainage solutions, lighting, hardscape touch-ups, and landscape renovations.
• Recommend proactive improvements that align with each client’s property goals and budget.
• Develop and present proposals that clearly communicate scope, value, and expected results.
• Follow up on proposed work and maintain accurate records of client approvals.
• Coordinate approved enhancement work with production teams to ensure successful execution.
• Meet or exceed assigned enhancement sales goals.

Contract and Scope Management

• Understand the scope, frequency, and service expectations for each assigned maintenance account.
• Ensure services performed are kept within contract scope.Communicate additional service needs to clients when site requirements fall outside the contract scope.
• Assist with contract renewals, updates, and annual maintenance planning.
• Track client requests, approved extras, and recurring service needs.
• Ensure accurate billing by communicating approved work and changes to internal teams.
• Contribute to the Maintenance Division’s financial performance through client retention, enhancement sales, scope management, contract renewals, and negotiations.

Seasonal Planning and Technical Awareness

• Maintain a working knowledge of landscape irrigation and lighting systems.
• Identify plant health concerns and coordinate appropriate treatments or recommendations.
• Assist with seasonal service planning, including spring cleanups, mulch, pruning cycles, seasonal color, leaf removal, winterization, and storm cleanup.
• Recommend proactive care based on weather, seasonality, and property conditions.
• Coordinate with specialists, vendors, or internal teams as needed for irrigation, arbor care, turf care, pest management, lighting, or other technical services.

Administrative Responsibilities

• Use company systems to track tasks, proposals, approvals, work orders, and client requests.
• Maintain accurate notes on client communication, site inspections, service issues, proposals, and follow-up items.
• Participate in production meetings, account reviews, and scheduling discussions.
• Provide timely updates to leadership regarding account concerns, client satisfaction, enhancement opportunities, and property issues.

Required Qualifications

• Professional appearance and demeanor.
• Valid driver’s license and clean driving record.
• 3-5 years of experience in landscape maintenance, horticulture, landscape architecture, estate management, or a related client service role.
• Strong understanding of residential and commercial landscape maintenance standards.
• Ability to identify basic plant health, irrigation, turf, pruning, and seasonal maintenance issues.
• Excellent communication and relationship-building skills.
• Strong organizational and follow-up abilities.
• Ability to manage multiple properties, priorities, and client expectations.
• Comfortable using phones, tablets, email, CRM systems, or field management software.

Preferred Qualifications

• Experience managing high-end residential or commercial landscape accounts.
• Horticulture, landscape management, landscape architecture, turf, irrigation, or related certification.
• Sales or estimating experience for landscape enhancements.
• Knowledge of local plant material, seasonal color, irrigation systems, lighting systems, and regional landscape practices.
• Experience working with homeowners, estate managers, architects, builders, designers, or property managers.

What We’re Looking For

The ideal candidate takes ownership of their properties and treats each client’s property as if it were their own. They notice the small details, communicate before problems become complaints, and understand that high-end residential and commercial clients expect both excellent landscapes and excellent service.

This person is equally comfortable walking a property with a homeowner or property manager, giving clear direction to a crew leader, preparing a proposal, and following up internally to ensure commitments are completed.

Success in This Role Looks Like

• Strong client retention and satisfaction.
• Consistent property quality across assigned accounts.
• Timely follow-up on client requests and service issues.
• Proactive identification of property needs and enhancement opportunities.
• Clear communication between clients, office staff, operations, and field teams.
• Reduction of recurring quality issues.
• Professional representation of the company brand.

Compensation and Benefits

Compensation will be based on experience and qualifications.

Benefits may include:

• Competitive salary
• Company vehicle or vehicle allowance
• Phone allowance
• Paid time off
• Health benefits
• Paid holidays

Position Type

Full-time

How to Apply

Qualified candidates are encouraged to submit a resume and a brief summary of their landscape maintenance, account management, or client service experience

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person