What are the responsibilities and job description for the Cashier/Customer Service Representative position at smoke city and vape?
Overview
Join our dynamic retail team as a Cashier and Customer Service Representative, where your energy and enthusiasm will create memorable shopping experiences for our customers! In this vital role, you will be the friendly face at the register, ensuring smooth transactions while delivering exceptional service. Your multitasking skills and product knowledge will help drive sales, promote new items, and maintain an organized store environment. This paid position offers a fantastic opportunity to develop your retail skills and grow within a vibrant team dedicated to customer satisfaction.
Duties
- Operate cash registers accurately, handling retail sales transactions with efficiency and attention to detail.
- Manage cash drawer handling, ensuring proper cash handling procedures and balancing registers at shift end.
- Provide excellent customer service by greeting shoppers warmly, answering questions, and assisting with product inquiries.
- Conduct product demos when applicable, highlighting features and benefits to encourage sales and upselling opportunities.
- Assist with stocking shelves, merchandising displays, and maintaining an organized store environment to enhance product visibility.
- Use POS (Point of Sale) systems proficiently to process transactions, returns, and exchanges seamlessly.
- Demonstrate strong phone etiquette when communicating with customers over the phone or via online channels.
- Support supervising team members by assisting in training new staff on cashiering procedures and customer service standards.
- Engage in retail math calculations for sales totals, discounts, and inventory counts to ensure accuracy.
- Promote store promotions and upselling techniques to maximize sales opportunities while maintaining a positive shopping experience.
Skills
- Proven experience operating cash registers and managing retail sales transactions efficiently.
- Strong communication skills in both English and bilingual capabilities to serve diverse customer needs effectively.
- Excellent customer service skills with a friendly attitude and the ability to handle difficult situations professionally.
- Knowledge of POS systems, cash register operations, and basic retail math for accurate transactions.
- Experience in supervising or training team members is a plus, demonstrating leadership qualities.
- Ability to perform merchandising tasks such as stocking shelves and setting up displays creatively.
- Familiarity with retail store product knowledge to assist customers confidently and promote products effectively.
- Strong phone etiquette skills for professional communication over calls or online inquiries.
- Basic math skills for balancing cash drawers, calculating totals, discounts, and inventory counts accurately.
Join us today to be part of a lively team that values your contributions! Bring your passion for retail sales, customer service expertise, and enthusiasm for creating positive shopping experiences — we can’t wait to welcome you aboard!
Pay: $11.00 - $15.00 per hour
Work Location: In person
Salary : $11 - $15