Lobby Concierge

We are seeking a friendly, detail-oriented, and customer-service-focused individual to join our team as a Concierge. In this role, you will be the first point of contact for residents, prospects, and visitors, ensuring professionalism and care in all interactions.

• Greets prospects and residents as they enter the office/leasing area, providing a warm welcome and excellent customer service while they wait to speak with a team member.
• Answers phone calls, routes calls to the appropriate team member for assistance, and assists with completed service request call-backs as necessary. Communicates with Management regarding protocols.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival.
• Manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Monitors cameras and handles lockouts.
• Ensures clubhouse amenities are well-stocked before the leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents within 24 hours, including immediate notifications for food deliveries.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning, and organizing resident activities and programs. 
• Keeps detailed information on local restaurants, shops, delivery services, and other pertinent details that may be of interest to residents. Maintains relationships and contacts with concierge vendors. 

Physical Demands:

• Must be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Must be able to work inside and outside in all weather conditions (rain, heat, hail, and wind).
• Must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
• Must be able to work a flexible work schedule

Requirements: 

• 1-2 years of related experience (Customer Service, Hotel, Multi-Family residential)
• H.S. diploma or equivalent
• PC Proficient
• Excellent Communication, Customer Service, and problem-solving skills