What are the responsibilities and job description for the Dispatch Coordinator position at Smitty's Towing?
Voigt Inc. DBA Smitty’s Towing is accepting applications for a Dispatch Coordinator.
For more than 30 years, Smitty’s Towing has provided 24/7 emergency towing, roadside assistance, and recovery services for AAA Members, Law Enforcement and the Public. Smitty’s Towing is family owned and operated and is conveniently located in Santa Barbara County.
We are proud to be the largest towing company on the California Central Coast and proud to be consistently recognized in the top 100 rating among service!
Requirements
- Must pass AAA pre-employment background check.
- Must pass law enforcement Live Scan (fingerprint) background check.
- Must pass a pre-employment drug test.
- Strong customer service skills with the ability to communicate effectively, both verbally and in writing.
- Conflict resolution skills with the ability to function decisively under stress.
- Flexibility and ability to prioritize.
- Excellent communication and problem-solving skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision.
- Prior experience in a call center/dispatch environment is preferred but not required. Strong work ethic and willingness to learn are essential.
- Must be flexible with work schedule - we operate 24/7 - 365 days a year!
Responsibilities
- Provides highest level of quality service to our customers and staff.
- Answer calls from customers, law enforcement, and insurance companies for towing services.
- Accurately gathers information during the call and enters the data promptly and accurately into the towing dispatch system.
- Schedule and dispatch drivers in an efficient manner to achieve on-time performance and productivity.
- Act as a liaison between Smitty’s drivers and the dispatch office.
- Ensures compliance with company policies related to driver hours.
- Collect payments and verify invoices.
To join the Smitty’s family, please apply through really or submit your resume to:
5755 Thornwood Dr, Goleta
Don’t settle for less! Work with the best!
Voigt Inc. DBA Smitty's Towing is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Referral program
- Vision insurance
Ability to Commute:
- Goleta, CA 93117 (Required)
Work Location: In person
Salary : $20 - $21