What are the responsibilities and job description for the Dental Front Office Supervisor position at Smithville Smiles?
Dental Front Office Supervisor
Join a supportive, patient-centered dental team where your skills truly matter.
Are you a motivated, team-oriented & reliable Front Office Supervisor looking for a place to grow, feel valued, and make an impact each day? We’re seeking an enthusiastic professional to join our practice and contribute to an exceptional patient experience!
Schedule:
Monday - Thursday: 8:00am - 5:00pm
Fridays - Upson Request
Compensation & Benefits
We offer a culture that values caring, professional development, growth, and sustainability. Our comprehensive and competitive benefits package includes but is not limited to:
- Competitive pay
- Medical, Dental and Vision insurance options
- Short-term and long-term disability insurance
- Life insurance gifted to you
- 401(k) with employer match
- Paid time off and paid holidays
- A team culture focused on growth, communication, and high-quality care
- Work-life balance
What You’ll Do
As a key member of our team, you will help support smooth, efficient, and comfortable patient care by:
- Supervise and support front office team members, including training, scheduling, and performance coaching
- Ensure daily tasks such as patient check-in/out, insurance verification, and appointment scheduling are completed accurately and efficiently
- Maintain daily schedule and provider productivity through proactive appointment management
- Address and resolve patient concerns and complaints with professionalism and empathy
- Oversee financial processes including co-pay collection, payment plans, and balancing daily transactions
- Monitor front desk metrics (e.g., schedule utilization, confirmation rates, no-shows) and identify improvement opportunities
- Collaborate with the Office Manager and clinical team to ensure seamless patient flow and service delivery
- Ensure compliance with HIPAA, OSHA, and internal policies
- Maintain accurate records and documentation for front office processes
- Promote a team-first culture and actively model Squire Dental’s core values
Qualifications
Required:
- High school diploma or equivalent
- Minimum 2 years of experience in a dental front office role
- Prior experience in a supervisory or team lead capacity
- Strong knowledge of dental insurance, billing, and patient scheduling
- Excellent communication, leadership, and problem-solving skills
Preferred:
- Proficiency in dental software systems (Denticon)
Work Environment & Physical Requirements
- Ability to sit, stand, and operate standard office equipment for extended periods
- Occasional lifting of office supplies or documentation
- High-paced, patient-facing environment requiring multitasking and time management
Don't Wait! Apply Today!
We are an Equal Opportunity Employer and prohibit discrimination or harassment of any kind. Employment decisions are based on qualifications, merit, and business needs. We are committed to fostering a professional and respectful workplace where all individuals have an equal opportunity to contribute and succeed, and where everyone has the opportunity to feel valued.