What are the responsibilities and job description for the Manager, Residential Sales position at Smithville Communications?
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Direct applicants only. We are not seeking 3rd party recruitment services for this role.
We’re looking for a dynamic Manager, Residential Sales to lead and elevate our residential acquisition engine to include door‑to‑door canvassing, home security sales, and save/win‑back strategies. In this impactful role, you’ll blend field execution with strategic leadership to drive profitable growth, high‑quality customer conversions, and superior retention. You’ll manage daily operations, coach a diverse sales team, optimize performance, and ensure compliance across assigned markets.
WHAT YOU’LL DO
Drive Sales & Customer Acquisition (25%)
WHAT YOU BRING:
For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana.
Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal opportunity employer
Direct applicants only. We are not seeking 3rd party recruitment services for this role.
We’re looking for a dynamic Manager, Residential Sales to lead and elevate our residential acquisition engine to include door‑to‑door canvassing, home security sales, and save/win‑back strategies. In this impactful role, you’ll blend field execution with strategic leadership to drive profitable growth, high‑quality customer conversions, and superior retention. You’ll manage daily operations, coach a diverse sales team, optimize performance, and ensure compliance across assigned markets.
WHAT YOU’LL DO
Drive Sales & Customer Acquisition (25%)
- Lead door‑to‑door sales execution, ensuring effective territory and route planning.
- Coach representatives on AIDA‑style porch conversations and appointment quality.
- Oversee residential security sales, neighborhood blitzes, and proximity selling efforts.
- Recruit, train, coach, and evaluate sales reps, security specialists, and win‑back agents.
- Implement performance tiers and incentives tied to installed/activated accounts, churn windows, and customer satisfaction.
- Develop a talent pipeline to backfill underperforming or offboarded reps.
- Conduct regular team and individual meetings to review performance and goals.
- Drive adoption of professionally installed home security systems through neighborhood blitzes and proximity selling.
- Oversee compliance with disclosure requirements and local solicitation ordinances.
- Monitor activation rates and upsell opportunities for multi-service bundles.
- Design strategic campaigns to reduce churn and re‑engage former customers.
- Use pipeline visibility to proactively intervene during cancel windows.
- Collaborate with Marketing on targeted offers and messaging.
- Deploy and manage the tech stack including routing tools, CRM mobile capture, and compliance platforms.
- Monitor KPIs, conduct bi‑weekly funnel reviews, and enforce compliance practices.
- Implement safeguards such as anti‑double‑knock protocols and adherence to solicitation rules.
- Achieve monthly revenue targets and ensure rep‑level profitability.
- Track contribution margin, conversion funnels, and customer acquisition costs.
WHAT YOU BRING:
- Bachelor’s degree in Business, Management, or related field.
- 5 years of residential sales leadership, ideally in home security, telecom, or home services.
- Proven success in door‑to‑door sales operations and team scaling.
- Strong understanding of unit economics, CAC optimization, and performance‑based compensation models.
- Excellent communication, coaching, and compliance management skills.
- Tech‑savvy with CRM routing tools and pipeline analytics experience.
- High emotional intelligence, strong critical thinking, and the ability to thrive in fast‑paced, seasonal environments.
- Skilled in creating rapport and credibility in face-to-face interactions.
- Motivated to scale teams and replicate success across markets.
- Critical thinking and problem-solving skills.
- Ability to prioritize and organize multiple work assignments.
- Strong interpersonal skills with the ability to communicate with various team members.
- Attention to detail; High level of accuracy.
- Valid driver’s license with a safe driving record.
- Work occurs 50% indoors and 40% outdoors in varying weather, plus 10% in a vehicle or sheltered outdoor environment.
- Ride‑alongs with D2D reps take place during peak seasons for 30 minutes to 2 hours per day.
- Typical schedule: Monday–Friday, 10am–7pm, with occasional overtime or weekends to meet deadlines.
- Physical demands include regular walking, standing, driving, and occasional lifting up to 45 pounds.
- A leadership role with direct impact on growth, retention, and team success.
- Opportunities to build and scale high‑performance sales teams.
- A supportive environment focused on coaching, collaboration, and continuous improvement.
- Tuition reimbursement
- In-house training programs
- Company‑paid Dental, Term Life Insurance & Long‑Term Disability
- Low-cost Medical, Prescription, and Vision plans
- Health Savings Account with annual company contributions
- 401(k) with a company match
- Discount on Smithville Products and Services
- Generous PTO
- Paid holidays
For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana.
Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal opportunity employer