What are the responsibilities and job description for the Service Receptionist position at Smithtown Toyota?
Smithtown Kia is currently looking for a full-time appointment scheduler/phone operator to answer inbound service calls and schedule service appointments. This is a high volume, fast paced position, so the ability to multi-task is very important. Automotive experience and/or experience scheduling appointments is a plus. Bilingual (Spanish speaking) is preferred. This position pays hourly plus commission.
What we're looking for:
- Strong customer service and computer skills
- Candidates that are reliable and punctual
- Good understanding of computer software and other automotive technologies
- Quick learner with a positive attitude and a pleasant speaking voice
- Must be able to pass a drug test and background check prior to employment
Responsibilities include:
- Greeting customers in a polite and professional manner
- Scheduling service appointments
- Answering basic questions regarding services (pricing, estimated timing, etc.)
- Transferring customers to the appropriate staff member when necessary
- Responding to voicemails left outside of business hours
- Perform other duties as assigned by Management
5 day work week with NO Sundays! Saturday availability is a must.
Benefits include 401K, paid vacation, paid sick time, paid holidays and medical, dental and vision benefits after waiting period.
Please submit your resume for consideration.