What are the responsibilities and job description for the Membership Services Assistant (IS-0303-06) position at Smithsonian Institution?
Membership Services Assistant (IS-0303-06)
Application Deadline: 9 September 2024
Department: Smithsonian Associates
Employment Type: Full Time
Location: Washington, DC
Reporting To: Customer Service Manager
Compensation: $50,326 - $57,037 / year
Description
OPEN DATE: August 26, 2024
CLOSING DATE: September 9, 2024 (This job will close once 100 applications are received which may be sooner than the closing date.)
POSITION TYPE: Trust Fund
APPOINTMENT TYPE: Indefinite
SCHEDULE: Full Time
DUTY LOCATION: Washington, DC
Non-sensitive (NS)/Low Risk
Non-sensitive (NS)/Low Risk
Open to all qualified applicants
What are Trust Fund Positions?
What are Trust Fund Positions?
Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program and may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).
Conditions of Employment
- Pass Pre-employment Background Check and Subsequent Background Investigation for position designated as low risk.
- Complete a Probationary Period
- Maintain a Bank Account for Direct Deposit/Electronic Transfer.
- The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
- Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.
OVERVIEW
Smithsonian Associates (Associates) leverages the vast resources of the Smithsonian Institution to create pan-institutional public programs for Associates members and the general public. Associates’ programs are created for in-person Washington DC area audiences and virtual audiences across the country with content delivered via Zoom. Associates curates and produces informative, enlightening, entertaining, and insightful programs, including lectures, seminars, courses, study tours, studio arts, performances, films, children’s theater, and summer camp inspired by and amplifying the full character of the Smithsonian’s collections, exhibitions, and research. Audiences of all ages explore topics in scientific, historic, artistic, and cultural expression. Through their participation, members and the public become involved in the Institution’s work, creating broad interest and support for the Smithsonian. The Smithsonian Associates is a financially independent educational non-profit business activity within the Smithsonian: funding derived from ticket sales, membership fees and fundraising.
Smithsonian Associates seeks a full-time Membership Services Assistant to process memberships, sell tickets, answer member inquiries and assist in ensuring that membership benefits are fulfilled to promote member retention and upgrades. The ideal applicant is a self-directed, proactive, energetic go-getter, with superior customer service and communication skills; able to manage multiple projects, adapt to new challenges and operate effectively in a fast-paced work environment. Candidates will ideally have an understanding of membership organizations. An individual with an approachable, helpful spirit and flexible attitude who enjoys working in a lively team environment is essential.
Smithsonian Associates seeks a full-time Membership Services Assistant to process memberships, sell tickets, answer member inquiries and assist in ensuring that membership benefits are fulfilled to promote member retention and upgrades. The ideal applicant is a self-directed, proactive, energetic go-getter, with superior customer service and communication skills; able to manage multiple projects, adapt to new challenges and operate effectively in a fast-paced work environment. Candidates will ideally have an understanding of membership organizations. An individual with an approachable, helpful spirit and flexible attitude who enjoys working in a lively team environment is essential.
DUTIES AND RESPONSIBILITIES
- Ensures that communications with members, donors, ticket buyers, SI staff, and the public are handled quickly and professionally, are performed in accordance with Associates policies and procedures, and further the organization’s short- and long-term goals.
- Assists with fulfilling membership benefits such as staffing special member tours, movie screenings, generating reserved seating, etc.
- Processes ticket sales and new and renewal membership applications in a timely and accurate manner.
- Fields, evaluates, and responds to unusual membership or ticketing inquiries or problems.
- Create and maintain positive relationships with existing and prospective members.
- Maintains current membership data and reports in CRM and PANDA that include addresses, emails, membership categories, and other necessary information.
- Generates Tessitura reports, lists and extractions as required for electronic communications with members.
- Uses WordFly to send e-mails and communicates with members, donors and ticket buyers in a timely manner.
- Coordinates and assists as needed with all manner of member and donor mailings.
- Provides membership and customer service support during evening and weekend programs.
- Other duties as assigned.
QUALIFICATION REQUIREMENTS
- Knowledge of donor software like Tessitura, Blackbaud, or PANDA.
- Knowledge of CRM’s like Tessitura, Salesforce, or Ticketmaster.
- Ability to use Microsoft Office Suite of applications.
- Experience with Tessitura a plus.
- Superior written and oral communications an organization skills.
- Excellent customer service and interpersonal skills.
- Able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
- Able to quickly and efficiently solve problems.
- Able to use WordFly templates.
Applicants, who wish to qualify based on education completed outside the United States, must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.
Any false statement in your application may result in your application being rejected and may also result in termination after employment begins.
The Smithsonian Institution values and seeks a diverse workforce. Join us in "Inspiring Generations through Knowledge and Discovery."
Interested candidates must submit a resume and cover letter. Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.
What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.
Relocation expenses are not paid.
Commitment to Diversity, Equity, and Inclusion
The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact Associates-careers@si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures.
Commitment to Diversity, Equity, and Inclusion
The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact Associates-careers@si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures.
The Smithsonian Institution is an Equal Opportunity Employer. We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information: www.si.edu/oeema.
Salary : $50,326 - $57,037
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