What are the responsibilities and job description for the Customer Service Representative/Warehouse Support & Repair Service position at Smiths Group?
Company Description
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
Job Description
Support Repair Services Department in a warehouse-like environment
Assist with order conversion (quotes with purchase orders to repair orders)
Process delivery orders (D/Os) in ERP system
Perform shipping and receiving tasks, including packing, labeling, and documentation
Manage inventory: stock checks, cycle counts, and parts tracking
Coordinate with repair team to ensure accurate and timely order completion
Respond to customer inquiries (phone/email) regarding order status and availability
Prepare and send customer quotes as needed
Collaborate with Quality, Sales, and other departments to resolve issues
Maintain accurate records and documentation
Assist with special projects and other departmental duties as assigned
Qualifications
High school diploma or equivalent required; Associate degree in Business preferred
Minimum 2 years related experience in customer service and/or warehouse operations
ERP system experience required
Strong verbal, written, problem-solving, and organizational skills
Proficient in Microsoft Office (Excel, Word, Outlook)
Detail-oriented and able to work independently
Comfortable working in a warehouse environment
Ability to lift and move materials as required
Familiarity with rotating equipment and pumps a plus
Bilingual English–Spanish a plus
Additional Information
With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.
Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits, while helping engineer a better future.
#smiths
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
