Event Specialist

Event Specialist

We have a unique opportunity within our team for an Event Specialist. The role is vital to the success of our events and will provide the opportunity to travel in the Americas. If you are passionate about events, come join our team!

At Smithers Information, we pride ourselves on our entrepreneurial and collaborative culture. Together we work hard, celebrate success and have fun achieving our goals! We feel it is our dedication to developing our key talent that makes us so successful.

The Job Purpose/Objective(s)

• To manage and deliver operational aspects of conferences and training courses to the agreed standard, deadline, and budget. Events are a mixture of in person and online.
• To deliver outstanding customer services for all attendees at events by ensuring a pleasurable and seamless experience
• To keep costs within budget, minimize costs where possible across venue, and operational tasks, and coordinate reporting of project costs on a weekly basis.
• To manage speaker and sponsor relationships to acquire all relevant information in a timely manner.

The Role

• Coordinate event logistics including working closely with internal team, event venues, speakers, hotels and 3 party vendors
• Organize facilities and manage onsite logistics such as catering, entertainment, audio visual, transportation, off-site excursions, attendees, equipment, promotional materials, etc
• Lead the charge for assigned events as it pertains to customer satisfaction; serve as an ambassador for the whole organization at the event
• Gather information and negotiate proposals and contracts prior to closing any deals
• Collaborate with the production team to ensure conferences are cost effective while maintaining a high-degree of quality
• Responsible for event budgets and cost management across multiple annual events
• Handle all incoming inquiries and outgoing general correspondence; process and data enter all conference registrations and reply to customer requests with problem-solving solutions
• Organize and oversee all fulfillment of sponsor and exhibitor benefits for events business and act as point person for sponsor / exhibitors
• Assist co-workers with pre-conference preparation, customer communication, and on-site logistics remote from office
• Verify customer database records by email, fax, telephone and online research to ensure that records are accurate
• Eligible for hybrid schedule (two days remote; three days office)

The Person

• Proven event coordination skills and experience; hotel experience a plus
• Degree in related field is preferred but not essential
• Some experience of managing online events would be advantageous
• Position requires excellent communication skills, both oral and written
• Strong time management and organization skills
• Strong Microsoft Office skills (Word, Outlook, PowerPoint, and Excel)
• Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the conference industry
• Ability to travel 6-7 events per year including 1-2 internationally

The Company

At Smithers Information, we provide B2B events, market reports and strategic and technical consulting globally.

We are renowned throughout numerous industry areas for our quality, high caliber conferences, and our comprehensive and informative market research reports. We offer independent and expert market insight to allow companies to identify opportunities and grow their business. In addition to offices in the US, China and UK, the organization has specialist consultants world-wide.

We actively encourage career development and passionately support those who want to pursue and develop within the Smithers family. We have numerous examples of progression throughout the business and within some of our global businesses are proud that the average length of service amongst employees is a minimum of 10 years.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)