Operations Support Coordinator - ISS

The Quality Assessments Division at Smithers is seeking a detail-oriented professional with strong organizational and scheduling skills to join our team as an Operations Support Coordinator (ISS).

In this role, you will manage and track audit activities for assigned clients and auditors, oversee scheduling and workflow coordination, handle records and data management, support clients, and assist with special projects to ensure smooth operations and high-quality outcomes.

Duties:

• Support auditors by preparing and distributing required documentation for audits.
• Verify audit packages for accuracy, completeness, and compliance with requirements.
• Compile accreditation packages for new and renewal clients; issue certificates.
• Schedule new client audits in accordance with industry standards and company procedures.
• Confirm audit schedules and maintain compliance with established procedures.
• Track and manage non-conformance reports, including correspondence and follow-up.
• Distribute Auditor Performance Evaluation forms; record and respond to client feedback.
• Process auditor reassignments as needed.
• Maintain and update internal and external databases.
• Prepare timely quotes for new business and provide budgetary quotes upon request.
• Respond to client inquiries professionally and promptly.
• Prepare, upload, and conduct monthly audits of CMMC assessments in eMASS (DoD system).
• Maintain accurate records through scanning, filing, retrieval, storage, and secure destruction.
• Provide backup support for front desk/reception and Operations Assistant functions as needed.
• Perform special projects and additional assignments as directed by management.
• Must be able to successfully pass a U.S. Department of Defense background investigation.

Required Qualifications:

• High school diploma and two to three years of administrative experience, or an equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Experience with professional scheduling (e.g., coordinating appointments, managing calendars, or scheduling services) strongly preferred.
• Friendly, courteous telephone manners and strong interpersonal skills, with the ability to interact effectively with clients, staff, and field personnel.
• Team-oriented with a demonstrated ability to work collaboratively to achieve goals.

Why Smithers?

• Variable salary commensurate with experience and qualifications
• Medical, dental, and vision benefit plan
• 401(k) retirement savings plan
• Life insurance and AD&D
• Short-term and long-term disability coverage
• Wellness Program
• Employee Assistance Program (EAP)
• Business Operation System (BOS) – SQA Audit Management Platform
• Training and development support
• Hybrid work schedule