What are the responsibilities and job description for the Front Desk Agent position at Smithcraft Custom Architectural Signs?
Are you interested in custom manufacturing, the sign industry and the construction sector? Do you have excellent organization, detail orientation and computer skills? Are you a life-long learner? Looking for a tribe of fun, collaborative co-workers?
If you answered yes to these questions, SmithCraft seeks an Front Desk admin just like you. We are hiring for an entry level position, well suited for those who enjoy working with computers, numbers, accounting principles and communication with internal and external customers.
The position involves work with two database systems: our SAGE100 ERP system and Customer Relationship Management (CRM) software. The front desk position also supports our time-tracking system for hourly employees. We offer training on our procedures and professional development opportunities. Working in this role, you will develop proficiency with:
- SAGE100 ERP Software
- SageCRM software
- UKM Scissortail HCM (Human Capital Management)
- Microsoft Excel and Googlesheets spreadsheet applications
- Preparing and assembling Job packets for production
- Processing changes to work orders
- Closing completed work orders and invoicing
- Reconciling Credit Card statements and charges.·
- Processing Receipts·
- Supporting the payment process with phone and email outreach to customers (not consumer collections)
Requirements:·
- Sense of responsibility for outcomes.
- Strong computer skills.
- Attention to detail and deadlines.
- Fluency in Microsoft Office Suite, especially Excel.
- This is a 100% in-office position.
- Background check & valid driver’s license.
Qualifications:· At least two years of experience working in a customer facing role.· Experience in Construction or manufacturing fields is helpful.
Benefits and Perks:
- Health Insurance (employer paid)
- Dental Insurance
- 401K with employer match
- HSA
- Flexible Schedule options
- Paid Time Off (PTO)
Job Type: Full-time
Job Type: Full-time
Pay: $19.50 - $20.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Do you have a prior supervisor who will serve as a reference?
- Are you a fluid, touch typist?
- Are you currently located/living in the Phoenix Metro Area?
Education:
- High school or equivalent (Required)
Experience:
- work history: 2 years (Required)
Ability to Commute:
- Phoenix, AZ 85040 (Required)
Work Location: In person
Salary : $20 - $21