What are the responsibilities and job description for the HVAC Dispatcher WPB position at Smithco Services?
About Us
Smithco Services is a family-owned HVAC/R company focused on delivering reliable heating, ventilation, air conditioning, and refrigeration services to residential and commercial customers. Our team values professionalism, efficiency, and exceptional customer service.
Position Overview
We are seeking an organized and detail-oriented HVAC/R Dispatcher to coordinate service calls, communicate with technicians, and ensure efficient daily operations. The ideal candidate thrives in a fast-paced environment, can multitask effectively, and maintains a customer-first mindset.
Key Responsibilities
- Schedule and dispatch HVAC/R technicians for service, maintenance, and installation calls
- Monitor technician routes and adjust schedules as needed to maximize efficiency
- Communicate clearly with customers regarding appointment times, delays, and service updates
- Maintain accurate records of work orders, job statuses, and customer interactions
- Coordinate emergency service calls and prioritize urgent requests
- Support technicians with job information, directions, and parts availability
- Handle inbound calls, emails, and service inquiries professionally
- Collaborate with management to improve scheduling processes and customer satisfaction
Qualifications
- Previous dispatching experience preferred (HVAC/R or similar service industry a plus)
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
- Dependable, team minded mindset
- Proficiency with dispatching software and basic computer skills
- Ability to work under pressure and adapt to changing priorities
- Knowledge of HVAC/R systems and terminology is a plus
What We Offer
- Competitive pay based on experience
- Health benefits and paid time off
- Opportunities for growth and advancement
- Supportive and team-oriented work environment
Schedule
- Monday to Friday 8 am - 5 pm. Must be able to adhere to this schedule completely & consistently,
Benefit package including:
- Great Health and Dental Insurance
- Free Life Insurance
- Paid Vacation and all major Holidays off
- 401K Plan