What are the responsibilities and job description for the Help Desk Technician position at Smith Village?
Full-time role
Job Description:
Answers incoming help requests from staff and residents. Logs/Updates all requests in helpdesk ticketing system. Provides Tier I support and training on applications, printers and systems. Performs PC installs and maintenance under the direction of supervisor. Serves as phone system technician.
Requirements:
- Strong knowledge of MS Office applications including Word, Excel, Outlook, PowerPoint, Access and Project.
- Two years help-desk support and computing experience with a high degree of fluency in computer literacy practices and procedures.
- BA/BS degree in computer science or equivalent combination of work-related experience and education.
- Working knowledge of:
- Microsoft operating systems and LAN and WAN technologies
- WiFi technologies
- Relevant software, hardware and equipment
- Ability to work a flexible schedule including on-call hours
- Ability to work independently or as part of a team
- Some local travel required
Full-time employee benefits include:
- 401k with up to 4% employer contribution
- Health, dental, vision and life insurance as well as Flexible Spending Account
- Generous paid time off package and opportunity for PTO buy back
- Employee Assistance Program and tuition reimbursement
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