Service Writer

Description

Company Overview

Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds and landscaping industry. We offer a comprehensive selection of equipment, irrigation and landscape products and support our customers with technical expertise and service. 

Since 1925, Smith Turf has built an unmatched reputation for outstanding customer care, service and support across North and South Carolina, Virginia and Tennessee. STI is a family owned business that believes in working as a team and fosters a family oriented culture. 

Position Overview

Service writers are seasoned professionals who assist walk-in and call-in customers through the entire service process for small engine turf care equipment. They are fueled by dedication and play a critical role in upholding our reputation for exceeding our customers’ expectations.

What You’ll Do

· Fields internal and external TCE service department inquiries

· Opens work orders and maintains control until they are closed and invoiced

• Schedule,      communicate and maintain system documentation on job start time and      completion date and any changes

· Provides guidance and generates quotes for customer equipment repairs

· Sells additional service work identified by technicians inspections and found during repairs

· Reviews work orders for completeness and accuracy prior to generating customer invoices

• Responsible      for verifying and submitting work covered under warranty and crediting      customer accounts 

· Process parts returns to stock and remove from the customer’s bill

• Able      to assist with pulling parts for repair orders, loading and unloading      equipment when needed

Skills We Are Seeking

· Minimum of 2 years’ experience in service, sales, training or other related work within a mechanical field 

• Strong diagnostic and technical skills
• The ability to clearly explain the diagnosis and      repair of equipment to customers

· Demonstrable skills in inventory management systems. An openness to embrace new technological skills is essential

· A proven aptitude for delivering top-notch customer service experiences

· A keenness to learn, adapt, and implement new technologies and mythologies

· Ability to make swift and effective decisions

· Capable of routinely handling items weighing up to 50 pounds

· High school diploma or its equivalent is required

Benefits

· Competitive Compensation

· Medical, Dental, Vision, Short and Long Term Disability, Life Insurance

· Paid Time Off and Paid Holidays

· 401(k) with Company Match

· Employee Referral Program

· Opportunity of Advancement

· Paid Training and Certifications 

· Free Counseling Services- EAP

· Product Discounts

· Weekends Off!

STI is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. All employment decisions at STI including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.