Branch Manager

Description

Company Overview

Smith Turf & Irrigation is the leading distributor and retailer in the golf, grounds and landscaping industry. We offer a comprehensive selection of equipment, irrigation and landscape products and support our customers with technical expertise and service. 

Since 1925, Smith Turf has built an unmatched reputation for outstanding customer care, service and support across North and South Carolina, Virginia and Tennessee. STI is a family owned business that believes in working as a team and fosters a family oriented culture. 

Position Overview

Branch managers are responsible for managing all facets of branch operations including inventory management, team development and overall sales performance and growth. This role works in collaboration with the outside sales team to meet operational goals.

What You’ll Do

· Manage all branch operational aspects including sales, customer service, inventory, and the TCE service shop

· Possess a clear understanding and working knowledge of STI products and operations to be able to manage the customer’s expectation throughout the sales, delivery, inventory and service lifecycles

· Ensure customer queries regarding our wide range of products, including equipment, landscape products, and applications are answered timely and accurately

· Meet operational, inventory and service shop annual goals by monitoring and assessing key performance metrics

· Effectively communicate sales and service updates and initiatives to the branch team and customers

· Inventory management including managing obsolete inventory and ordering whole goods

· Monitor sales bulletins from vendors on parts and equipment specials

· Ensure service parts are ordered and received 

· Oversee and ensure routine cycle counts are done and timely adjustments are made

· Actively participate in the planning and execution of initiative aimed at driving branch growth

· Responsible for reviewing and ensuring manufacturer rebates are submitted and current 

· Provide guidance, training, and mentorship to enhance the team’s capabilities

· Promote a strong safety culture through workplace organization, training and executing policies

· Work with external sales representatives to enhance growth in LPG and TCE sectors

· Ensure the showroom and yard are stocked, organized and maintain a clean appearance 

Skills We Are Seeking

· A minimum of 3 years of managerial experience is required, preferably in retail branch operations

· Experience in the power equipment, lawn care products, irrigation, and landscape lighting industry is preferred

· Demonstrable skills in inventory management systems. An openness to embrace new technological skills is essential

· Strong leadership skills with the ability to motivate and develop a high-performing team

· Must have excellent selling, written and verbal communication and customer service skills

· Must be good with people, extremely tactful and professional

· Proficient in Microsoft products 

Benefits

· Competitive Compensation

· Medical, Dental, Vision, Short and Long Term Disability, Life Insurance

· Paid Time Off and Paid Holidays

· 401(k) with Company Match

· Employee Referral Program

· Opportunity of Advancement

· Paid Training and Certifications 

· Free Counseling Services- EAP

· Product Discounts

· Weekends Off!

STI is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. All employment decisions at STI including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.