What are the responsibilities and job description for the Customer Service Specialist position at Smith Transport, Inc.?
Do you want to work for a value driven company that honors integrity, teamwork, accountability, family and innovative solutions? Are you looking for a career path and not just a job?
RESPONSIBILITIES INCLUDE :
1. Performs a variety of duties to ensure the proper administration of detention charges relating to pick-up and/or delivery of freight by doing the following:
a) Monitoring the detention program.
b) Sending detention notifications to customers.
c) Processing detention events.
d) Communicating with Driver Managers and Customer Service Representatives regarding detention events.
e) Handling customer inquiries concerning detention events.
Must be able to demonstrate: communication and phone skills, team player, data entry skills
Monday - Friday: 8:00 am - 5:00 pm
BENEFITS:
Promotions from within
* employee discounts
* Spring Mill Credit Union member
* Health/Dental/Vision available
* Paid Life insurance
* Retirement Plan
plus much more..............
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
- Business Basic: 1 year (Preferred)
Work Location: In person
