What are the responsibilities and job description for the Front Office / Customer Service position at Smith & Sem, Ltd - Certified Public Accountants?
Front Office / Customer Service
Smith & Sem Ltd, in Fergus Falls Minnesota, is looking to add a Staff Member to our team.
We are seeking a professional and welcoming front desk team member to be the first point of contact for our office.
This position will be full-time for the upcoming tax season (December – April), with potential for part-time off-season hours.
The ideal candidate will provide exceptional customer service and manage all front desk activities efficiently and confidentially, ensuring a positive experience for clients.
Core Job Responsibilities:
- Answer telephone, transfer phone calls and messages.
- Greet and direct visitors in a professional and friendly manner.
- Manage outgoing mail, including preparation of certified and expedited mail.
- Receive, Scan, and Process client tax documents & information.
- General office duties include filing, data entry and updating databases.
Preferred Requirements:
- Prior front office and/or customer service experience with positive people skills.
- Excellent verbal and written communication while maintaining confidentiality.
- Demonstrates competent computer skills and professional phone etiquette.
- Strong organizational skills with an ability to maintain an organized workspace.
- Ability to work in a fast-paced environment and manage time efficiently.
- Attention to detail and ability to work on multiple projects at the same time.
- Independent problem solver and enjoys working as a collaborative team member.
If you are interested in joining out team, please send resume to Kathy@smithsemcpa.com