What are the responsibilities and job description for the CUSTOMER SVC/LEAD position at Smith's Food & Drug Centers?
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1 st strategy and encourage team members to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
- Cashier
- Customer Service Experience
- Second language
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math
- Standing or walking- 100 percent of the time
- Lifting- average of 40 pounds
- Pushing and pulling
- Manual dexterity
- Bending, twisting, and turning
- Reading Comprehension
- Talking- good verbal skills with customers and employees
- Listening- good communications with customers and employees
- Repetitive motion of hands and wrists
- Must be 21 years old
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
- Report pricing and scanning discrepancies to the appropriate manager.
- Process customer transactions quickly, accurately, and efficiently.
- Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
- Communicate new and on-going special programs and promotions with customers.
- Follow established policies and procedures for postage stamps, money orders, gift certificates, lottery, and Western Union money transfers.
- Handle funds, coupons, and tenders according to company policy.
- Stock and inventory department merchandise.
- Maintain an awareness of inventory and stocking conditions to capture ordering system integrity.
- Label, stock and inventory department merchandise.
- Report product ordering and shipping discrepancies to the department manager.
- Display a positive attitude.
- Stay current with present, future, seasonal and special ads.
- Adhere to all food safety regulations and guidelines.
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
- Notify management of customer or team member accidents.
- Report all safety risks or issues, and illegal activity including- robbery, theft or fraud.
- Collaborate with team members to encourage teamwork.
- Adhere to all local, state and federal laws, and company guidelines.
- Must be able to oversee the total store operations in absence of Store Manager, Assistant Manager, or Front End Manager.
- May be responsible for opening or closing of store depending on your shift.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.