Medical Receptionist

Job Summary
We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming environment while managing essential administrative tasks. Your expertise in medical office procedures, EclinicalWorks-EMR (Electronic Medical Records) systems, and patient communication will help streamline clinic operations and enhance patient care. This position offers an exciting opportunity to contribute to a busy healthcare setting where efficiency, professionalism, and compassionate service are paramount.

Responsibilities

• Greet patients and visitors warmly, providing excellent customer service and clear directions within the clinic.
• Schedule appointments efficiently using EclinicalWorks (ECW) scheduling software.
• Verify insurance coverage and perform insurance verification to ensure accurate billing and reimbursement processes.
• Manage patient check-in and check-out procedures, including data entry into EMR systems like EclinicalWorks.
• Handle incoming calls with professional phone etiquette, addressing inquiries, appointment rescheduling, and follow-up needs.
• Maintain accurate medical records by filing documents correctly and reviewing documentation for completeness and accuracy.
• Support administrative functions such as data entry, filing, faxing, copying, and managing multi-line phone systems.
• Ensure compliance with HIPAA regulations by safeguarding patient information during all interactions.

Skills

• Eclinicalworks EMR experience required
• Excellent computer skills including Microsoft Office Suite (Word, Excel)
• Exceptional organizational skills with experience in medical office and front desk operations.
• Bilingual abilities are required to effectively serve diverse patient populations.
• Prior clinic experience is highly desirable to understand workflow and patient care processes.
• Effective communication skills with a focus on patient service and phone etiquette.
• Ability to handle sensitive information discreetly in accordance with HIPAA standards.
• Experience with insurance verification processes for Medicare or private insurers is preferred.
• Demonstrated clerical experience including filing, data entry (10 key typing), and documentation review. Join our team to make a meaningful difference in patients’ lives by providing exceptional administrative support in a fast-paced healthcare environment!

Benefits:

• Bereavement leave
• Employee discount
• Paid sick time
• Paid time off

Work Location: In person