What are the responsibilities and job description for the Recovery and Collections Agent position at Smith Debnam Narron Drake Saintsing & Myers, LLP?
At Smith Debnam, our philosophy is simple - to provide the best possible value to our clients. We firmly believe that the key to delivering such a value is equally simple - the people who make it happen. Our professional service team, the attorneys, paralegals, and staff, are therefore our most important assets. We are committed to maintaining an environment that provides professional fulfillment, actively supports professional development, and communicates the value of each person's contributions.
Smith Debnam has been providing legal services to businesses and individuals in the Carolinas for more than 50 years. We provide employees with an enriching, professional work environment that rewards employee excellence, fosters teamwork, and supports professional development. Our employees also enjoy competitive salaries, quality benefit programs and flexible work hours.
Position Summary
As a Recovery and Collections Agent, you will be collecting assets for our clients, negotiating on their behalf, helping resolve legal issues and various loan product delinquencies, and work closely with other firms to solve financial problems. You will work closely with a great group of people while helping our clients.
Essential Duties and Responsibilities
- Call and collect on past due accounts, negotiate payoffs, settlements, and/or ongoing payment plans
- Communicate with distressed consumers in a respectful and empathetic manner, helping them navigate and find solutions to repaying their debt
- Negotiate and accurately document payment plans while guiding consumers through the payment process
- Answer and process inbound calls and process outbound calls to consumers while managing daily work logs
- Accurately update electronic case files using various legal software tools
- Utilize various tools for skip tracing and locating consumers
- Successfully complete various client regulatory compliance certifications
Knowledge, Skills, and Abilities
- High school diploma minimum
- High degree of professionalism with excellent customer service, organizational, and problem-solving skills
- Ability to work in a fast-paced, customer driven environment
- Ability to multitask, prioritize, and manage time effectively
- Ability to work under pressure with strong decision-making skills and attention to detail
- Ability to understand the legal collections process, deadlines, and state laws