What are the responsibilities and job description for the Shift Leader position at Smith Dairy Queens, Ltd. |?
The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation.
Essential Functions
- Assist in the management of specific areas of restaurants during scheduled shifts.
- Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments,
- break rotation and delegation of tasks during both peak and non-peak periods.
- Conduct orientation, training, and evaluation of crew members in all functional areas.
- Assist hourly employees at the point of sale in the execution of product promotions.
- Ensure guest service in all areas meets applicable standards for quality, value, and cleanliness.
- Handle minor customer complaints, take prompt and appropriate action to resolve problems, and make determinations when to report to the management team on more serious complaints.
- May contribute to the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
- Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
- Able to perform the duties of all other non-management positions.
- Informs immediate supervision promptly of all problems or unusual matters of significance.
- Perform other duties and responsibilities as requested by the management team.
Qualifications
- Must be at least 18 years of age
- High school diploma
- 1-year minimum of management experience at a restaurant chain
- Dedication to providing exceptional customer service
- Exceptional teambuilding capacity
- Strong math and Windows-based computer literacy
- Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills
- Ability to work flexible hours and days to support business hours and needs