What are the responsibilities and job description for the Customer Care Supervisor (CCS) - Quantico (WWCC HQ) position at Smith and Wright Way Wellness Village?
Lead daily operations of the Wounded Warrior Call Center, supervising Customer Care Representatives (CCRs) and Non-Medical Case Managers (NMCMs). Ensure smooth shift transitions, maintain data integrity, and uphold service quality standards. Handle escalations and provide performance feedback to staff.Qualifications:Marine veteran or spouse of a Marine required.Bachelor’s degree preferred.5 years of call center or help-desk leadership experience.Experience managing 24/7 teams and maintaining service continuity.Public Trust eligibility required.
Salary : $17 - $30