Team Leader/Supervisor

Smilin Dogs, a growing Doggie Day Care, Outdoor Ranch, and Boarding facility in San Carlos, CA is looking to fill a position of Team Leader (Supervisor). For more information about our business, see www.smilindogs.com.

We are looking for candidates who will work 25-40 hours a week, have flexible schedules, willing to work evenings and weekends. Candidates desiring future growth into an office or upper management position preferred. Please see directions at the end of this ad to apply.

We Offer:

Paid vacation

401K

Bring your dog to work policy

Opportunities for advancement

Team Leader Responsibilities

Candidates will assist the owners and existing management team in managing the day to day operations of this 24/7 business. This is a "working supervisor" position. Candidates should expect to both manage staff and work with dogs themselves.

Customer Service

• Exceeding customer expectations of care and service for our human and canine clients
• Communicating with clients about any physical or psychological observations that will help with the wellbeing of their dog

Independently manage daily operations of the daycare

• Day to day running of the facility which includes but is not limited to managing staff, scheduling breaks, scheduling grooming, assigning dogs to groups, feeding dogs, managing a dog pack, cleaning, laundry, etc.
• Work with staff and management to ensure the safety of the dogs and staff by monitoring and recording dog behavior
• Maintain a well-run facility by creating (with the rest of the management team) and enforcing all policies. Help develop and improve systems for business processes. Establish and implement business policies, goals, objectives, and procedures, with owner and management as necessary

Manage staff and assigning specific duties

• Train new employees and participate in hiring decisions
• Responsible for the coaching, development and support of staff members
• Making sure that all staff understand and are adhering to policies, procedures and standards, conducting them in a supportive and professional manner.

Ideal candidates for the position would:

Have previous experience managing people and previous experience working with animals --at a daycare, vet, kennel, groomer or related organization.

Be able to delegate responsibility, be experienced and skilled at managing people and giving clear, consistent directives

Be passionate about customer service and detail oriented

Enjoy working in a fast paced environment and able to deal with changes in a quickly growing business

Be physically fit and capable of handling all size dogs

Have great organizational skills and be able to manage multiple priorities, decisions and tasks simultaneously

Have strong leadership qualities and be able to get excellent performance from their support staff

Be interested in ongoing career advancement and enrichment through performance and achievement. Ideal candidate will want to be promoted to General Manager.

Be committed to using "positive" training and behavior management strategies.

Have flexible availability and be willing to work on weekends, evenings and holidays

TO APPLY:

Absolutely NO phone calls in response to this ad. In a cover letter, please let us know who you are and answer the following questions:

• What is your current/previous career focus? If not dogs, why dogs now?
• What days, evenings and weekends are you available to work?

Job Type: Full-time or Part-Time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift

Work Days:

• Holidays
• Weekends as needed

Experience:

• Pet care: 1 year (Required)

Work Location: In person

Salary : $22