What are the responsibilities and job description for the Operations Analyst position at SmileSet?
About the Company
SmileSet is on a mission to make high-quality dental care more affordable and accessible through technology. By combining digital workflows, AI-driven smile simulation, professional dental review, and direct-to-consumer delivery, SmileSet is transforming how people access aligners, retainers, and other custom dental solutions. We believe the future of dental care is smarter, faster, and more convenient—and we’re building the technology to bring that future home.
About the Role
We are seeking a hands-on Operations Analyst to support the delivery of software and hardware solutions for our manufacturing and treatment planning operations. This role will work closely with frontline teams to understand day-to-day workflows, identify operational needs, help translate those needs into clear requirements for technical teams, and support the rollout of solutions into production. The ideal candidate is organized, practical, detail-oriented, and comfortable working between operations and technology.
Responsibilities
- Work directly with manufacturing and treatment planning teams to understand workflows, pain points, and process gaps
- Gather and document business and operational requirements for software and hardware solutions
- Partner with software, hardware, and technical teams to communicate requirements and clarify expected outcomes
- Help coordinate solution development, testing, pilot programs, and deployment activities
- Participate in hands-on testing of new tools, devices, and software features in real operating environments
- Support implementation of new systems and process improvements in production
- Monitor how solutions perform after rollout and gather feedback from end users
- Track issues, document findings, and work with technical teams to drive fixes and improvements
- Help develop process documentation, test plans, SOP inputs, training materials, and deployment checklists
- Assist in identifying opportunities to improve throughput, quality, visibility, and operational efficiency
- Support cross-functional communication between operations, engineering, and leadership teams
Required Qualifications
- A degree in business, engineering, operations, industrial engineering, information systems, or a related field, or equivalent practical experience
- 2 years of experience in operations, business analysis, manufacturing support, systems implementation, or a similar role
- Strong ability to gather requirements and document processes clearly
- Strong organizational skills and attention to detail
- Comfortable working directly with both operational and technical teams
- Ability to test workflows, identify issues, and follow through on open items
- Good written and verbal communication skills
- Proficiency with Excel and general business software tools
Preferred Qualification
- Experience in manufacturing, medical devices, dental technology, or treatment planning operations
- Familiarity with production workflows, quality processes, barcode or tracking systems, or internal operational tools
- Experience supporting software rollouts, process changes, or system implementations
- Comfort working in a fast-paced environment with evolving priorities
- Familiarity with reporting, dashboards, or basic data analysis
What Success Looks Like
- Operational needs are clearly understood and well documented
- Technical teams receive practical, actionable requirements
- New tools and processes are tested and deployed smoothly
- Issues are identified quickly and resolved effectively
- Manufacturing and treatment planning teams see measurable improvements in daily operations
SmileSet is committed to diversity and inclusivity.
Salary : $70,000 - $90,000