What are the responsibilities and job description for the DENTAL OFFICE FRONT DESK position at Smiles Dental?
Job Overview
Join a dynamic dental practice as a Dental Office Front Desk Specialist, where your energy and organizational skills will be the heartbeat of our patient experience. In this vital role, you will serve as the first point of contact for patients, ensuring smooth clinic operations through exceptional administrative support. Your proactive approach will help foster a welcoming environment, streamline appointment scheduling, verify insurance coverage, and manage medical records with precision. If you thrive in fast-paced settings and possess a passion for delivering outstanding customer service, this opportunity is perfect for you to make a meaningful impact in oral healthcare.
Duties
- Greet patients warmly and professionally, creating a positive first impression.
- Schedule appointments efficiently using dental practice management software such as OPEN DENTAL
- Verify insurance coverage and benefits , handle insurance claims and follow-up on outstanding balances.
- Manage patient check-in and check-out processes, including updating personal information and collecting co-payments.
- Maintain accurate dental records and medical documentation, review intake forms, and ensure compliance with HIPAA regulations.
- Answer multi-line phone systems with excellent phone etiquette; address patient inquiries promptly and professionally.
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- Support office management tasks like filing medical records, organizing documentation review processes, and maintaining office supplies.
- Coordinate with clinical staff to ensure smooth patient flow and timely appointment scheduling.
Qualifications
- Prior experience working in a dental clinic or medical office environment is highly preferred.
- Excellent computer skills including Microsoft Office Suite; ability to navigate multiple software platforms efficiently.
- Exceptional customer service skills with a friendly demeanor and professional phone etiquette.
- Bilingual abilities are a plus to serve diverse patient populations effectively.
- Knowledge of HIPAA regulations to ensure patient confidentiality and data security.
- Strong organizational skills with attention to detail in documentation review and filing processes.
- Ability to multi-task is required.
Compensation: Competitive salary, based on abilities, experience and performance.
If this sounds like the position you are interested in, please email your resume.
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Work Location: In person
Salary : $16 - $20