Orthodontic Front Desk Assistant / Patient Experience Coordinator – Part-Time

SmileCrew Orthodontics recently opened a brand-new orthodontic practice in the Clarkston community, and we are looking for a high-energy Dental Front Desk Assistant / Patient Care Coordinator to join our growing team.

This is an exciting opportunity for someone who enjoys connecting with people, creating a welcoming environment, and being part of building a strong team culture as we continue to grow.

We are looking for someone with positive energy, a warm personality, and a passion for helping patients feel comfortable and cared for. Dental or orthodontic experience is a plus, but we are also open to someone with strong customer service experience who has the right attitude and ability to learn.

Schedule:

This is a part-time position with a consistent clinic day:

• Thursdays: 7:30 AM – 5:00 PM (or until all responsibilities are completed)
• Additional partial days based on practice needs and growth

What You’ll Do:

• Welcome patients and families with a friendly, upbeat attitude
• Be the first and last impression of SmileCrew Orthodontics
• Manage patient check-in and check-out
• Schedule appointments and help maintain a productive schedule
• Answer phones, respond to texts, and communicate with patients and families
• Verify insurance benefits and assist families with treatment information
• Collect payments and support treatment coordination conversations
• Partner with the clinical team to create a smooth and positive patient experience
• Help improve processes and contribute ideas as our practice continues to grow

What We’re Looking For:

• A naturally positive, outgoing personality
• Someone who enjoys working with people and creating great experiences
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• A reliable team player who takes ownership and enjoys helping others
• Excitement about being part of a growing practice

Dental or orthodontic front office experience is preferred but not required. Candidates with strong backgrounds in customer service, hospitality, healthcare, or other patient-facing roles are encouraged to apply.

The right person will bring great energy, a willingness to learn, and a commitment to making every patient interaction a positive one.

Why Join SmileCrew Orthodontics?

• Be part of a growing orthodontic practice in the Clarkston community
• Help shape the culture and patient experience as we continue to expand
• Work with a leadership team focused on teamwork, support, and development
• Opportunity for growth as the practice continues to build

If you are someone who loves helping people, brings positive energy, and wants to make a difference every day, we would love to meet you!

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Paid sick time

Application Question(s):

• What is your desired hourly rate for this position?
• Are you available to work Thursday 7:30 - 5:00pm/all duties completed? What other time Monday - Friday are you available to work?

Experience:

• Dental receptionist: 1 year (Required)

Work Location: In person

Salary : $16 - $18