What are the responsibilities and job description for the Front Office Assistant position at Smile Starters?
Bilingual Front Desk /FOA
About Smile Starters
Smile Starters is a general dental practice serving children and young adults ages 1–20. We are dedicated to educating our patients on best practices for lifelong oral health. Working with the youngest members of our community allows us to achieve long-term results, which is highly rewarding for our team of Hygienists and Dentists. Many of our former patients now bring their own children to us — a testament to the care and relationships we build.
This position provides an opportunity to assist in communication with non-English speaking patients and their families while performing front desk and clerical duties in a busy, supportive office environment.
Job Duties / Responsibilities
- Greet and communicate with patients and families in a friendly, professional manner
- Check in patients and update necessary paperwork/forms and electronic records
- Answer incoming phone calls and respond to patient inquiries
- Schedule new and follow-up patient appointments
- Confirm appointments via phone, text, or email
- Follow up with patients who missed appointments
- Check out patients, including collecting patient portions of visits and scheduling future appointments
- Reconcile procedures performed with those billed
- Process insurance claims and verify eligibility
- Interpret for clinical staff and patients as needed
- Perform other duties as assigned to support the team
Ideal Candidate
- Associate’s degree or higher
- Desire and aptitude to learn and grow in a dental/medical office
- Minimum of 1 year experience in a medical or dental office
- Familiarity with NCTracks a plus
- Strong computer skills
- Friendly, professional demeanor and excellent communication skills
- Bilingual in Spanish and English (required)
Requirements
- “Can-do” attitude and willingness to help the team
- Experience in a dental or medical office environment
- Fluent in Spanish and English
Benefits
- Competitive salary with performance incentives
- Paid time off
- Health, dental, vision insurance, short term disability, and supplemental life insurance
- Company paid Basic Life Insurance and Long-Term Disability
- Retirement plan options
- Friendly, supportive, and collaborative team environment
- Opportunity for career growth within a well-established pediatric-focused practice
Requirements
- “Can-do” attitude and willingness to help the team
- Experience in a dental or medical office environment
- Fluent in Spanish and English