What are the responsibilities and job description for the Front Desk Receptionist (Bilingual) position at Smile Dental Revere?
Job Overview
As a Bilingual Front Desk Receptionist, you’ll help patients navigate each visit with clear communication and organized, welcoming service. You’ll manage front desk and medical administrative support tasks, including scheduling, records, and billing-related processes. Use your language skills to assist patients and staff, while protecting confidential information and keeping clinic operations moving.
Duties
- Welcome patients, answer and direct calls, schedule appointments, and provide attentive customer service in both languages.
- Maintain medical records and electronic health records (EHR), update care plans, and complete filing and documentation review.
- Support medical billing and collections, verify health insurance information, and assist with Medicare and medical coding tasks, including CPT and ICD coding.
- Follow HIPAA and clinical confidentiality policies when handling patient information.
- Your impact: Accurate scheduling and records help patients receive timely, well-coordinated clinic service.
Requirements
- Bilingual communication skills, strong phone etiquette, typing, computer skills, and Microsoft Office proficiency.
- Medical receptionist, front desk, clerical, administrative, or customer service experience; clinic or medical office experience is preferred. Dental clinic experience is also valued.
- Familiarity with medical terminology, health insurance, medical records, health information management, medical office management, and medical administrative support.
- Experience with EMR/EHR systems is preferred, including Epic, Meditech, Athenahealth, and eClinicalWorks. Knowledge of ICD-9, ICD-10, medical coding, medical billing, and 10-key typing is an asset.
Pay: $18.00 - $22.00 per hour
Expected hours: 25.0 per week
Work Location: In person
Salary : $18 - $22