Patient Care Coordinator

Midwest Dental, supported by Smile Brands, is looking for an experienced Patient Care Coordinator (PCC) to join our team. This role is essential to delivering an exceptional patient experience while ensuring smooth front office operations. If you thrive in a fast-paced dental environment and enjoy building relationships with patients, this is a great opportunity to grow your career.

Responsibilities

• Greet and check in patients while providing a welcoming, high-quality experience
• Manage appointment scheduling, confirmations, and follow-ups to optimize provider schedules
• Verify insurance coverage and accurately communicate benefits and financial responsibilities
• Present treatment plans and discuss payment options with patients
• Handle incoming calls, patient inquiries, and office communications
• Maintain accurate patient records and ensure compliance with company policies
• Collaborate with clinical and office leadership to support office production goals

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism

• Experience in a dental front office or Patient Care Coordinator role
• Strong knowledge of dental insurance, billing, and treatment coordination
• Experience with scheduling software and dental practice management systems
• Excellent communication and customer service skills
• Ability to multitask and stay organized in a busy environment

•  Previous experience in a dental or medical office setting

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. 

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com

• Experience in a dental front office or Patient Care Coordinator role
• Strong knowledge of dental insurance, billing, and treatment coordination
• Experience with scheduling software and dental practice management systems
• Excellent communication and customer service skills
• Ability to multitask and stay organized in a busy environment

Salary : $20 - $25