What are the responsibilities and job description for the Quality Assurance Lead position at SMI Management, LLC?
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary, Duties, and Skills The QA Lead will lead multiple QA Teams and external vendors in a fast-paced, compliance-driven environment. They should have deep expertise in manual and automated testing of web and mobile applications. The QA Lead will use their strong experience in the financial services sector, particularly in the card industry, and in building scalable testing strategies aligned with business goals and regulatory standards, to help the Teams attain their goals. This role requires hands-on proficiency with modern QA tools and frameworks, including Azure DevOps, Visual Studio, MS SQL, and API testing tools such as Postman and RestAssured. Key Functions/ Basic Duties: Team Leadership & Strategy Lead and grow a distributed team of QA engineers and manage relationships with offshore/nearshore QA vendors. Define and implement the overall QA strategy for both web and mobile platforms, ensuring coverage, efficiency, and continuous improvement. Work closely with Product, Engineering, and Operations teams to align on delivery timelines, scope, and quality standards. Test Management & Execution Develop test plans, test cases, and automation scripts covering functional, regression, smoke, exploratory, and UAT testing. Oversee test execution and ensure complete traceability across requirements, test cases, and defects using Azure DevOps. Establish and track quality KPIs such as defect leakage, test coverage, and release readiness metrics. Automation, Tools & Frameworks Build and maintain automated test suites for web and mobile using tools such as Selenium, Visual Studio Test Frameworks, BDD etc. Integrate automated tests with CI/CD pipelines managed through Azure DevOps. Apply best practices in source control, versioning, and test data management. API & Backend Testing Design and execute API test cases using tools like Postman, RestAssured, or SoapUI. Validate backend workflows, data consistency, and system integrations using MS SQL Server for queries and validations. Domain Expertise & Regulatory Alignment Ensure QA practices align with financial industry standards and compliance frameworks (e.g., PCI DSS, SOC 2). Bring subject matter expertise in card management systems, including transaction flows, disputes, card lifecycle events, and processor integrations (e.g., Visa, Mastercard, and network APIs). Vendor & Release Management Oversee QA deliverables from vendor teams, including planning, execution, SLA adherence, and knowledge transfer. Participate in release readiness reviews, go/no-go decisions, and production validation. Any other duties as assigned. Required Qualifications: 7 years in Quality Assurance with deep exposure to both manual and automation testing. 2 years in a QA leadership or management role handling web and mobile QA efforts across distributed teams. Proven experience in the financial services sector, with emphasis on card issuing, transaction systems, or payment gateways. Hands-on with Azure DevOps, Visual Studio, Selenium, and MS SQL Server. Strong knowledge of mobile testing frameworks and strategies (iOS and Android). Proficient in API testing using Postman, RestAssured, or equivalent. Excellent communication, analytical, and stakeholder management skills. Preferred Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field. Experience with performance and load testing tools (e.g., JMeter, LoadRunner). Exposure to cloud-based testing and mobile device labs (e.g., BrowserStack, Sauce Labs). Language Skills: Fluent in English. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. We’re All About Opportunity From career growth and training to volunteerism and mentorship, we want our entire team to be the best they can possibly be. That means ensuring that we provide as many opportunities as we can for development and learning, and encourage curiosity and capability at every turn. SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. SMI recruits individuals who are technical, creative, innovative, customer-focused, and most importantly willing to Go the Extra Mile. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits. We depend on the expertise of our SMI team to develop and support the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope you will join us, at SMI.