What are the responsibilities and job description for the Inspection Coordinator position at SMG Security?
Role OverviewCreates inspection schedule and dispatches inspectors accordingly. Maintains jobs in the inspection software and invoices customers appropriately. Key ResponsibilitiesMaintain quality customer relations by effective communication and interaction between customers and inspectors.Schedule inspectors for inspections to ensure efficient and effective system maintenance.Ability to navigate inspection software to assist inspectors and/or customers as necessary.Enter and track inspection work orders, inspector's time to complete work, and follow-up on open work orders to ensure accurate account information is being processed.Write inspection reportsCoordinate deficiency reporting with internal staff and customersLead onboarding of new inspection softwareCoordinate training for new techniciansEnsure billing for inspection work is completed in a timely manner.Inform appropriate departments of certain requests that are initiated by customers but cannot be performed by the Inspections team and make appropriate follow up comments in database.Perform special projects and all other duties as assigned.QualificationsHigh school diploma One year of customer service experience, or equivalentMust have a working knowledge of Microsoft applications.Strong organizational skills and outstanding communication skills are necessary to work in this fast-paced and high-pressure environment.Ability to work within a team environmentWork Requirements:Position is considered sedentary and requires extended periods of telephone and PC exposure.Compensation:$22-$24/hrEEOC StatementSMG Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $22 - $24