What are the responsibilities and job description for the Multi-Duty Receptionist - Concord Lenoir City a Division of Summit Medical Group position at SMG Brand?
Concord Lenoir City a Division of Summit Medical Group is recruiting a Multi-Duty Receptionist to join their practice. This is a full time opportunity. This position greets, directs and schedules patients and visitors.
Examples of Duties (List does not include all duties assigned)
- Greets patients and visitors in a prompt, courteous, and helpful manner.
- Checks-in patients, verifies and updates necessary information in the medical records / database, performs all registration functions and collects copays and balances due, as appropriate.
- Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service-oriented.
- Maintains computerized scheduling and follows office scheduling policies.
- Handles phone calls as appropriate (e.g. appointment confirmations, referral calls, pre-certs, etc.)
- Files charts and coordinates lab work, as requested.
- Sorts and delivers mail, medical records, and other correspondence.
- Maintains work area in a neat and orderly manner.
- Attendance/Punctuality: Dependable and arrives to work on time. Notifies supervisor at least 30 days in advance for time off (excluding emergencies.)
- Cooperates and helps out coworkers if needed and is committed to the success of the team.
- Assists with charge entry and/or coding issues, if requested.
- Attends meetings, as required.
- Maintains strictest confidentiality, both internally (with other Summit employees) and externally (with the public).
- Adheres to the corporate compliance plan and policies.
- Actively participates in site-level Quality Improvement Activities. Each employee will contribute to the continual evaluation of site performance as well as the implementation and measurement of improvement activities that increase the quality of care provided to patients.
- Performs related work, as assigned.
Education
High School Diploma, or equivalent, required.
Experience
Prefer one-year experience in a medical office setting.
Summit Medical Group is East Tennessee’s largest primary care organization with more than 526 providers at 90 practice locations in 23 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com
In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.