What are the responsibilities and job description for the Customer Service person position at Smelly Cat Coffee House & Roastery?
Join Our Team as a Customer Service Person at Charlotte’s Oldest Coffeehouse!
Are you passionate about great coffee and creating memorable customer experiences? Join us at Charlotte’s longest-running coffeehouse and coffee roasters, where we’ve been serving up kindness, welcoming service, and exceptional coffee and breakfast for years. We’re looking for a dedicated Customer Service Person to be part of our team and help us continue our tradition of excellence.
What You’ll Do
As a Customer Service Person, you’ll be the friendly face that makes every customer feel at home. Your day-to-day will include:
- Greeting customers warmly and ensuring they feel valued.
- Taking orders and assisting customers with menu selections.
- Delivering prompt, accurate, and friendly service.
- Maintaining a clean and organized workspace.
- Supporting your teammates to create a seamless and enjoyable experience for everyone.
What We’re Looking For
We’re seeking someone who brings both enthusiasm and experience to the table. Here’s what we’d love to see:
- At least 1 year of experience in a customer service role.
- A positive, can-do attitude with a passion for helping others.
- Strong communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
- A love for coffee and breakfast is a bonus, but not required!
Why Join Us?
While we don’t offer additional benefits, you’ll have the opportunity to work in a welcoming and supportive environment where your contributions truly matter. You’ll be part of a team that values kindness, community, and a shared passion for delivering exceptional service and products.
Our Culture and Values
At our coffeehouse, we believe in more than just serving coffee. We’re about creating connections, fostering a sense of belonging, and making every guest feel like family. Our team is built on respect, collaboration, and a shared commitment to excellence. If you’re someone who thrives in a warm, community-focused atmosphere, you’ll fit right in.
Ready to Apply?
If you’re excited to bring your customer service skills to a place where you can make a real difference, we’d love to hear from you! Apply today and become part of a team that’s been a cornerstone of Charlotte’s coffee culture for years.