Commercial Account Manager

Department

Customer Success

Reports To

General Manager

Position Summary

The Commercial Account Manager is responsible for owning the client relationship and overall customer experience for assigned accounts at SMC Landcare. This role serves as the primary point of contact for clients and focuses on communication, relationship management, property walks, proposal development, and long-term account success.

This position manages an established portfolio of HOA and commercial landscape accounts and works alongside dedicated Operations and Water Management teams that support field execution. The Commercial Account Manager focuses on helping clients improve and maintain their properties through proactive communication, strategic recommendations, and enhancement opportunities.

The ideal candidate is professional, organized, customer-service focused, and comfortable building strong relationships with property managers, HOA boards, and commercial clients. Landscape experience is helpful but not required. We are willing to train the right candidate with strong communication, relationship management, and organizational skills.

Why Join SMC Landcare

• Established portfolio of existing clients provided
• Dedicated Operations and Water Management support teams
• Relationship-focused role with long-term growth opportunities
• Professional and growth-oriented company culture
• Modern systems and technology including Aspire, PropertyIntel, and SmartLink
• Opportunity to help shape the customer experience within a growing commercial landscape company

Key Operating Principle

The Commercial Account Manager owns the relationship and client experience. Operations owns execution. The role focuses on communication, follow-through, strategic recommendations, and long-term account success.

Core Responsibilities

• Serve as the primary point of contact for assigned clients
• Build and maintain trust-based relationships with HOA boards, property managers, and commercial stakeholders
• Conduct regular property walks, review meetings, and client follow-up
• Coordinate internally with Operations and Water Management teams to address client needs and requests
• Ensure timely communication and follow-through with clients
• Identify opportunities to improve client properties and develop enhancement and service proposals
• Prepare and manage enhancement proposals and approved add-on services within established pricing and profitability guardrails
• Track proposal status and follow through to award or close-out
• Support contract renewals and long-term account retention
• Maintain accurate client notes, proposals, communications, and follow-up items within company systems
• Represent SMC professionally in all client interactions

What This Role Does Not Own

• Field crew management or daily execution
• Operational scheduling or staffing
• Production routing or labor management
• Company-wide pricing strategy
• Final approval authority for large contracts or enhancements
• Operational design or production standards

Qualifications

Required
• Experience in customer service, account management, property management, hospitality, or other client-facing roles
• Strong written and verbal communication skills
• Ability to manage multiple priorities and relationships professionally
• High attention to detail and follow-through
• Professional presence and strong organizational skills

Preferred
• Commercial landscaping or property services experience
• HOA or commercial property management experience
• Experience using CRM or proposal management software

Compensation & Benefits

• Competitive salary based on experience
• Company vehicle provided
• Performance incentive opportunities
• PTO and paid holidays
• Technology package provided
• Growth opportunities within a rapidly growing company

Success Metrics

• Client retention and renewal rates
• Client satisfaction and responsiveness
• Proposal accuracy and follow-through
• Contribution to profitable enhancement growth
• Reduction in escalations due to miscommunication
• Overall portfolio organization and client communication quality