Datacom Subject Matter Expert

Company Overview
Founded in 1950, SMC is a trusted leader in electrical distribution and industrial automation solutions. We partner with OEMs, End Users, System Integrators, and Contractors to help facilities optimize every aspect of their business — from design and implementation to long-term support and training.

As a leading Industrial distributor, SMC helps manufacturers modernize their operations with world-class products, technical expertise, and a service-first approach.

About the Role

The Subject Matter Expert (SME) will support LAN/WAN NETWORKING, Access Control, Security Camera Networking and promote SMC and its subsidiaries’ products and services while driving revenue growth across Utility/Casino Solutions and Datacom/Security Solutions. This role provides technical expertise to SMC Account Managers, inside sales teams, customers, and internal staff. The SME supports customer relationships, conducts technical demonstrations, and delivers billable services that enhance customer satisfaction and overall business performance.

Responsibilities:

The SME serves as a technical liaison between customers, sales teams, and vendor partners, providing both pre-sales and post-sales support.

• Build and maintain strong customer relationships to support team sales objectives.
• Drive new business opportunities by assisting sales teams in competitive scenarios and promoting additional services (e.g., training programs).
• Compile product and design information for team members and customers to support quoting processes.
• Follow up on customer feedback, track performance, and report insights to internal teams.
• Provide technical expertise through customer assessments, product demonstrations, solution proposals, and training sessions.
• Travel to SMC locations and customer sites as required.
• Complete required manufacturer certification programs (e.g., FTTH, IP, CWDM, DWDM, PON, XGS, 5G, pLTE, Pelco, Bluewave, access control, casino IP surveillance, Hubbell, Leviton, and Panduit).
• Represent SMC at seminars, trade shows, conferences, and events while pursuing relevant vendor certifications.
• Collaborate with Marketing to support campaigns, digital initiatives, events, and website enhancements.
• Partners with internal teams and customers to support strategic sales efforts and project management.
• Conduct competitive analyses and prepare reports for leadership.
• Maintain technical and professional knowledge through workshops, publications, networking, and professional societies.
• Use company software (e.g., WP CRM) to log opportunities, engagements, and maintain meeting data.

Requirements:

• Bachelor’s degree or equivalent experience in networking, telecommunications, OSP, FTTH, broadband, fiber optics, wireless, or related fields.
• Minimum 5 years in communications or related technical fields.
• Proficiency in network transport delivery, solution design, and product sets (IP services, FTTH, wireless, pLTE, etc.).
• Strong project management experience, including ROI analysis.
• Advanced proficiency in Microsoft Office (Word, Excel, Visio, PowerPoint), Adobe tools, and CRM systems (e.g., WP CRM).
• Knowledge of fiber optic and IP industry standards, provisioning, and order processing.
• Exceptional analytical, organizational, communication, presentation, and interpersonal skills. Familiarity with SMC vendor network provisioning tools.
• Valid driver’s license, background check, and drug test required.

What SMC Offers:

• Competitive salary, paid holidays, 3 weeks’ vacation, and 401(k) with company match.
• Health, dental, and vision insurance; flexible spending account; and life insurance.
• Company car, laptop, gas card, cell phone, and paid business expenses.
• Flexible, family-friendly work conditions based on business needs.
• Outstanding company culture with significant opportunities for growth.
• Starting pay range: $85,000 – $120,000, with potential bonus opportunities

How to Apply

Please submit your resume if this sounds like the position for you.

• SMC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SMC makes hiring decisions based solely on qualifications, merit, and business needs at the time.
• As part of the hiring process, SMC will provide new employees with a copy of the company’s written Pre-Employment Drug Testing Policy Statement. According to the company policy, it is SMC’s right to require employees to submit to a test for the presence of drugs in their system prior to employment and at any time during employment, to the extent permitted by law. SMC is a Drug-Free Workplace and a positive result for the drugs tested may be grounds for termination from employment. Any offer of employment may be contingent upon satisfactory drug testing.

Job Type: Full-time

Base Pay: $85,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Work Location: Hybrid remote in Springfield, MO 65806

Salary : $85,000 - $120,000