Manager, Sales Enablement

Job Description

PURPOSE:

The Sales Enablement Manager will coordinate and lead projects and initiatives to help SMC sales teams become more efficient in their operation and more effective in their sales efforts. This role will support senior leadership and aid in the development and training on new sales strategies, tools, and resources. This role has a primary responsibility for managing the NA Sales Enablement team, the global CRM and professional services team, projects, new initiatives, and research to ensure effective sales execution and achievement of growth objectives.

ESSENTIAL DUTIES:

• Manage the evaluation, redesign, and development of sales resources, training materials, sales specific tools, and platforms
• Collaborate with domestic and global CRM system analysts, administrators, professional services team members, and sales senior leadership teams to understand CRM functional design, usage, and needs to plan future development
• Lead cross functional projects to continually enhance sales processes, sales effectiveness and CRM usability
• Work with a variety of stakeholder groups to understand their business processes, requirements, and dependencies
• Identify opportunities for process improvements in CRM usability, optimization, and adoption
• Manage SOWs, invoices, development project planning, utilization of professional services teams, and other financial processes as it pertains to the global CRM platform development, maintenance, and optimization
• Proactively develops key communications supporting ongoing initiatives, CRM deployments and status updates
• Conducts solid stakeholder collaboration with customer focus. Serves as a voice of the sales representative to corporate operations. Translates the vision of global sales leadership teams into functional plans and CRM development
• Provide strategic knowledge and leadership at a regional and global level.
• Interface with the key stakeholders in Sales, Sales Management, SIS, Marketing, Management Operations and VP levels
• Weigh alternatives while developing strategies for adjusted courses of action business implication analysis.
• Direct the efforts of others in the achievement of the strategic and operational objectives of the group
• Manage team that handles high complexity sales opportunities across business segments or supports multiple segments in multiple areas of the business.
• Lead the development and enhancement of CRM usability procedures and best practices.
• Inspires the team to create compelling, compliant, and thorough deliverable responses to meet or exceed customer/sales requirements.
• The manager will be hands-on, diving deep into the data for specific analyses, while staying focused on the high-level strategy and objective, leading cross-functional project teams in the development of sales strategies to achieve growth
• Continuously develop and present innovative ideas based on a data driven approach to improve current business practices to drive sales growth objectives
• Other duties as assigned
  
  

TEAM MANAGEMENT/HUMAN RESOURCE FUNCTIONS:

• Maintain the most efficient array of associates needed to support the department’s core responsibilities. This is done through hiring, orientating, assigning, scheduling, coaching, counseling, and enforcing policies and procedures.
• Responsible for career development/planning, performance and pay discussions of team members.
• Effectively communicate expectations by establishing job standards, reviewing job contributions according to those standards, coach associates towards meeting those standards, yet counsel when standards are not being met.
• Establish and execute a training plan that meets the departmental responsibility to the organization.
• Create and administer annual performance appraisals with each associate to assess their performance according to department and company standards.
• Manage a cost center’s financial objectives by forecasting departmental requirements that creatively influence the minimization of expenditures, managing an annual budget that does not exceed those requirements and analyzing to establish actions that correct any variances.
• Maintain a skill set that provides the appropriate job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  
  

PHYSICAL DEMANDS / WORK ENVIRONMENT:

• Maintain a sustainable seated posture in an office setting for prolonged periods of time.
• Work requires extensive time using a computer
• Some travel may be required (15% or less)
• Responsibilities may require evening and weekend travel / work to support the needs of the business.
  
  

MINIMUM REQUIREMENTS:

• Bachelor’s degree in business or analytical related degree
• 7 years of related work experience in a professional role
• 3 years of experience in a leadership, management role
• Experience with CRM platforms
• Strong strategic planning abilities and advanced project management experience
• Proven success in driving operational effectiveness for a large organization
• Strong presentation skills, communication skills, and ability to work with senior management
• Demonstrated success building relationships across all levels within an organization
• Strong judgement skills and ability to work in an unstructured environment with minimal oversight.
• Ability to maintain an advanced knowledge of various operational systems such as ERP, CRM, and Helpdesk software
• Must be proficient in MS Suite products and like tools
• Strong time management skills with ability to multi-task and complete work within set deadlines.
• Excellent communication (oral and written) and problem-solving/troubleshooting skills.
• Must be able to read/write/speak and understand English.
  
  

Company Description

SMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50 years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share.

Subsidiaries and joint ventures have been setup in a total of 53 countries. Production facilities are located in 30 countries. In addition, a sales network extends throughout 83 countries, with local services in 500 locations. SMC offers technology accumulated through the years, engineers that bring it to life in new products, production capacity which can deliver a variety of products in a short time, and an extensive sales network in the U.S. and throughout the world.

With its goal of ever more advanced automation, and using its many achievements as a base, SMC is developing high-quality, highly reliable products to contribute to automation in industry, as well as in familiar areas of everyday life.

SMC Corporation of America is a part of a global organization that supports our customers in every industrialized country and is the U.S. subsidiary of SMC Corporation based in Japan. Since its establishment, SMC has been a leader in pneumatic technology, providing the various industries with technology and products to support automation based on the guiding principle of “contributing to automation labor savings in industry.” Over the past 50 years, SMC's products have become established as a recognized international brand through sales, technical, supply and after sale services in world markets. Sales have grown to achieve a 30% global market share. Subsidiaries and joint ventures have been setup in a total of 53 countries. Production facilities are located in 30 countries. In addition, a sales network extends throughout 83 countries, with local services in 500 locations. SMC offers technology accumulated through the years, engineers that bring it to life in new products, production capacity which can deliver a variety of products in a short time, and an extensive sales network in the U.S. and throughout the world. With its goal of ever more advanced automation, and using its many achievements as a base, SMC is developing high-quality, highly reliable products to contribute to automation in industry, as well as in familiar areas of everyday life.