What are the responsibilities and job description for the Senior Salesforce Consultant (Support Team) position at SMBHD?
SMBHD (www.smbhd.com) is a boutique Salesforce consulting firm with little interest in big corporation strategies and over-the-shoulder micromanagement. We’re looking for self-starting, self-managing team members at all levels who can apply their expertise in Salesforce to solve real-life business challenges using the technology at hand, alongside a healthy dose of practical business savvy and human empathy. We specialize in working with small and mid-level businesses, crafting customized solutions tailored to each client’s unique needs.
As a Salesforce Consultant (Support) you will be a member of our Client Success & Support team focused on delivering on-going Salesforce support to our Clients. As a critical member of the Client Success & Support team you will work with many of our long-term clients to help them better leverage Salesforce to solve business challenges. You have an opportunity to have a major impact on our Client's businesses.
As a Salesforce Consultant (Support), you will report to the Client Success & Support Team that is responsible for a large portfolio of our most strategic clients. You’ll be an integral part of gathering business requirements and defining user stories and working with a team to configure, setup and deliver Salesforce to our clients. You will learn the ins and outs of Salesforce, and have an opportunity to work many different types of businesses.
You Will:
- Gather and document user stories and functional requirements.
- Collaborate with Technical Architects to develop complex solutions based on Salesforce.
- Assist with managing client communications and coordinating client requests/cases.
- Deliver declarative configurations in Salesforce and related Salesforce products.
- Define the proper solution to support your Client's requirements.
- Help forecast and plan resource allocations to ensure project success.
- Work closely with other Salesforce Consultants to deliver a quality system to our clients.
- Coordinate and execute data migrations from legacy systems to Salesforce.
- Help provide leadership and support for projects when needed, including acting as a primary point of contact when projects deviate for Clients.
- Providing estimates and assisting with the scoping of projects when needed.
You Have:
- Bachelors degree in Computer Science, Mathematics, MIS or related field.
- 5 Salesforce Certifications
- 5 years experience in delivering technology solutions.
- 7 years configuring and setting up business systems.
- Expert knowledge in multiple Salesforce products.
- Proven understanding of the Salesforce Platform, including: MVC architecture, reporting, and automation and flows.
- Exceptional analysis skills.
- Exceptional communication skills.
- Experience completing multiple Salesforce implementations from inception through completion.
Bonus Points:
- 7 years working with Salesforce
- Business consulting experience
- Experience with marketing and/or accounting
Perks:
- Medical, Dental, Vision & Disability Insurance
- 401(k) with 6% match (no vestment)
- Flexible schedule
- An opportunity to work with a team that is passionate about Salesforce and delivering results
Our Core Values:
- Get S*&% Done.
- Be Smart and Ambitious.
- Be Compassionate Towards Everyone.
- Come to Work Positive and Excited.
- Be Collaborative with Sharp Elbows.
- Own It and Make It Great