What are the responsibilities and job description for the GSE, Guest Service Expert position at Smashburger?
Job Overview
Join our dynamic team as a Guest Service Expert (GSE), where you will be the welcoming face and vital support for our guests in a fast-paced, hospitality-focused environment. Your energetic and positive attitude will ensure every guest feels valued, comfortable, and well-cared-for from the moment they arrive. You will play a key role in maintaining a clean, safe, and efficient service area, supporting food preparation, sanitation, and overall guest satisfaction. This paid position offers an exciting opportunity to develop your skills in food service, hospitality, and kitchen operations while delivering exceptional guest experiences. Growth opportunity into entry level management in near future for the right candidates.
Responsibilities
- Greet guests warmly and assist with their inquiries to create a welcoming atmosphere.
- Support food preparation activities following food safety sanitizing procedures and kitchen health standards.
- Assist with bussing tables, clearing dishes, and ensuring cleanliness in dining and service areas.
- Operate kitchen equipment safely and efficiently, including knives and other utensils, adhering to food safety management protocols.
- Handle manual tasks such as heavy lifting of supplies or equipment while maintaining proper safety procedures.
- Maintain sanitation standards through dishwashing, cleaning surfaces, and sanitizing kitchen tools regularly.
- Follow all food handling regulations to ensure the safety of guests and staff during service.
- Support banquet or special event setups by assisting with food service logistics and maintaining cleanliness throughout the event.
Qualifications
- Previous experience in food service or restaurant environments is highly desirable.
- Knowledge of food preparation techniques, sanitation practices, and kitchen safety standards.
- Ability to perform manual handling tasks including heavy lifting with proper technique.
- Familiarity with operating kitchen equipment safely and efficiently.
- Strong understanding of food safety protocols and sanitation procedures.
- Excellent communication skills with a friendly, guest-focused attitude.
- Experience with dishwashing, cleaning routines, and maintaining high standards of hygiene in a fast-paced setting.
- Prior banquet or hospitality experience is a plus but not required; enthusiasm to learn is essential.
Join us to be part of a vibrant team dedicated to delivering outstanding guest experiences through energetic service and meticulous attention to safety and cleanliness!
Pay: $10,000.00 - $55,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
Work Location: In person
Salary : $10,000 - $55,000