Application Support

Job Title: Application Support

Location: Lake Mary,FL

5-8 years of diverse experience in multiple areas of information technology is required; experience in the securities or financial services industry is a plus.

Senior technical lead provides L2 production support for critical payment applications. Individuals will work closely with the application development teams and infrastructure support groups to ensure systems are highly available.

Technical Support L2 (Application and infrastructure Support with DevOps knowledge )

• Excellent knowledge of Unix, SQL, and Linux systems
• Hands-on Scripting experience (Python/ Shell /PowerShell) in the Unix/Linux platform is desired.
• Experience in AppDynamics, Splunk, and ServiceNow tools
• ITIL/ ITSM certification is preferable.
• Maintains and supports moderately complex applications and their operating environments.
• Performs complex troubleshooting as a subject matter expert in one or more applications.
• Works to ensure appropriate monitoring and alerting setup.
• Leads root cause analysis and problem management for complex problems to address underlying technical issues.
• Collaborates with business and application development stakeholders.
• Lead production readiness reviews for new releases and validate the supportability of changes before introduction into production.
• Monitors changes to applications and their operating environment.
• Analyze any complex issues.
• Recommends technical solutions to application problems.
• Reviews and develops updates of contingency documentation and processes.
• Performs periodic tests of disaster recovery processes.
• Reviews and analyzes product migrations through all systems environments.
• May review and execute Change Management scripts.
• Leads major incident management calls for resolution of high-priority incidents.
• May mentor or guide junior team members.
• Contributes to the achievement of area objectives.
• Monitoring: Regularly monitoring batch jobs and CICS online regions for abnormalities
• Impact analysis: Performing impact analysis to identify all the components in the job flow data that would require enhancements because of an upcoming change or development.
• Root cause analysis: Troubleshooting production errors and performing root cause analysis.
• Scheduling: Scheduling, modifying, and monitoring production mainframe jobs
• Balancing: Completing daily and weekly balancing procedures
• Analyzing: Analyzing and troubleshooting application issues, identifying root causes, and implementing solutions