Director of Operations

Company Description

SmartReno is transforming the residential renovation industry with an AI-powered marketplace that simplifies the renovation process for both homeowners and contractors. By addressing common challenges like fragmented communication and inefficiencies, SmartReno ensures transparency and ease from project initiation to completion. Homeowners gain access to verified contractors, transparent estimates, and confidence in their decisions, while contractors benefit from qualified opportunities and streamlined operations. With a mission to make renovations smarter, faster, and more trustworthy, SmartReno is committed to creating seamless renovation experiences for all.

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Role Description

This is an internship role for a Director of Operations. In this hybrid position, based in Hackensack, NJ, with flexibility for some remote work, the Director of Operations will support and optimize various operational processes across the business.

This is a hands-on role where you will be exposed to multiple areas including operations, construction workflows, customer experience, and technology systems. Responsibilities include supporting daily operations, onboarding homeowners and contractors, analyzing performance metrics, assisting in managing workflows, identifying inefficiencies, and helping ensure projects and internal systems run smoothly.

You will work closely with leadership, contribute to real problem-solving, and gain experience in how a startup operates day-to-day while helping build and improve internal systems.

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Qualifications

Strong interest in Operations Management, with the ability to support and improve workflows and processes

Analytical skills to identify trends, solve problems, and optimize operational efficiency

Ability to contribute to Team Management efforts, including supporting and coordinating with different teams

Basic understanding of Budgeting concepts and resource management is a plus

Customer Service mindset with a focus on delivering a strong user experience

Excellent organizational and time management abilities

Strong verbal and written communication skills

Bachelor’s degree in Business Administration, Operations Management, or a related field is preferred, but not required

Familiarity with the construction or renovation industry is a plus

Note: Prior experience is not required. We place a strong emphasis on ability, work ethic, problem-solving, and willingness to learn over formal experience.

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Top 5 Traits We’re Looking For

Problem Solver — able to think critically and take initiative to resolve issues

Ownership Mentality — takes responsibility and follows through without constant direction

Adaptability — comfortable working across operations, construction, and tech-related tasks

Attention to Detail — understands that small details impact the overall experience

Willingness to Learn — open, coachable, and eager to grow in a fast-paced environment

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Performance-Based Growth Opportunity

This role offers the opportunity to grow within an early-stage company. Individuals who demonstrate strong performance, ownership, and alignment with SmartReno’s long-term vision may be considered for stock options or founding-level equity participation over time.

This is not a guaranteed component of the role, but an opportunity based on contribution and impact.

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If you believe you can make an impact in the renovation industry and want to be part of building something meaningful from the ground up, we encourage you to apply and start the conversation.