Remote Seasonal Customer Care Representative for SmartPak

When most people say "work hard, play hard," they don't mean at the same time. But we're not most people. SmartPak is a little more awesome than that, and we're willing to bet that you are, too. About the job: SmartPak is a subsidiary of Covetrus, a global animal-health technology and services company with a passion for the wellbeing of animals and those who care for them. As a part of Covetrus, the SmartPak Team is maniacally focused on powering healthy horses and happy riders. The Seasonal Customer Care Representative role is an exciting position within SmartPak’s call center as a remote employee. We are looking for some awesome horse people who can bring in their own equine experience to support our customers during our busy season. This position is fully remote and seasonal, beginning August 14, 2023, and running until March 1, 2024. Strong performers may be offered the opportunity to join the Customer Care team in a regular full-time role at the end of the season. Schedule: Initial systems training and phone onboarding - estimated 4-6 weeks - Monday through Friday, 8:30 AM - 5:30 PM EST Regular schedule will be finalized in training period, and will require both evenings and weekends Here's what you'll do: Talking with SmartPak customers over the phone, partnering with them to make recommendations and provide creative solutions Promoting brand loyalty by providing solutions to SmartPak customers for their equestrian needs Increasing sales of SmartPaks, supplement subscriptions, and tack and equipment by demonstrating an expertise in our current product assortment Cultivating relationships with our customers by providing exemplary customer service Driving brand-building initiatives through the execution of marketing programs and promotions Provide accurate account management and follow-up based on customer needs Here's how you'll do it: Offer exemplary and seriously playful customer service Practice consultative selling Sell SmartPaks and subscription-based programs Learn and utilize internal tools and systems Be proficient in equine and canine health and nutrition Hone your SmartPak voice Own your professional development and growth Be reliable following our attendance policy Other duties as assigned Here's what we're looking for: 5 years of hands on equine experience - this one is a must! Our customers are horse people, so you need to be, too. Focus and passion for helping customers and their horses Sophisticated verbal and written communication skills Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook Aptitude to quickly learn and confidently navigate new computer systems Ability to offer creative and out-of-the-box solutions Proficient time management and organizational skills Confident, risk-taker with a great sense of humor Exhibits sales aptitude and willingness to improve upon these skills Comfortable working independently, as well as in a group Ability to stay motivated in a remote environment Customer service experience preferred Telephone and/or retail background are a plus Remote Technology requirements: Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or wireless box. Connection must be hard-lined into modem or wireless box; SmartPak will provide a standard 4-foot CAT-6 line. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible with SmartPak's internet phone system. Must own a mobile device that has the capability to download and access the Okta Verify application (free app). Applicant or a member of their household must be personally responsible for the bill received from their internet service provider in the event any IP address modifications are needed SmartPak is an affiliate of Covetrus. Covetrus is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Jobs that are in Colorado: If you are a Colorado applicant, you are eligible to receive information about the salary range and benefits for this role. Please contact recruitment@covetrus.com Covetrus is dedicated to advancing the world of veterinary medicine and empowering veterinary healthcare teams across the companion, equine, and large-animal health markets. We provide a comprehensive suite of products, software, and services to help drive improved patient health, strong client relationships, and successful financial outcomes for veterinary professionals.

Salary : $35,100 - $44,400