What are the responsibilities and job description for the SolarWinds Engineer position at SmartIMS Inc.?
Job Details
Job Description:
Seeking a seasoned SolarWinds Engineer to lead the design and implementation of a comprehensive monitoring strategy across its technology infrastructure.
This role is critical to ensuring real-time visibility, operational uptime, and safety. The ideal candidate will bring deep expertise in SolarWinds platform engineering and a strong understanding of performance monitoring in high-availability environments.
Key Responsibilities
- Architect, deploy, and optimize SolarWinds modules (NPM, SAM, NTA, DPA) and LogicMonitor platforms across transit systems.
- Develop custom dashboards, alerts, and reports aligned with operational KPIs and SLA thresholds using both SolarWinds and LogicMonitor.
- Integrate SolarWinds with cloud platforms, enterprise systems, and third-party tools for unified observability.
- Partner with application owners to provide out-of-the-box and custom monitoring.
- Collaborate with cybersecurity, cloud, and operations teams to ensure resilient monitoring coverage.
- Maintain and enhance monitoring for infrastructure operations.
- Document architecture, workflows, and escalation protocols for internal and vendor stakeholders.
Required Qualifications
- 5 years of hands-on experience with SolarWinds in enterprise or public sector environments.
- 3 years of experience deploying and managing LogicMonitor in hybrid or cloud environments.
- Strong command of SNMP, WMI, NetFlow, and database polling techniques.
- Proficiency in scripting (PowerShell, Python) for automation and custom integrations.
- Experience with hybrid environments (on-prem/cloud), especially Azure or AWS.
- Familiarity with database queries for custom database monitoring.
- Familiarity with ITIL practices and incident response workflows.
Preferred Experience
- Demonstrable experience in critical infrastructure domains.
- SolarWinds Certified Professional (SCP) or equivalent certifications.
- LogicMonitor Certified Associate or Professional is a plus.
- Experience with Orion SDK and API-based data extraction.
Soft Skills & Culture Fit
- Methodical problem-solver with a bias for action and accountability.
- Strong communicator able to translate technical insights for executive and operational audiences.
- Collaborative mindset with a passion for public service and infrastructure resilience.
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