What are the responsibilities and job description for the Help Desk Analyst position at SmartIMS Inc.?
Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications.
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Knowledge of Microsoft Windows Server, Active Directory, and Office 365