What are the responsibilities and job description for the Help Desk Analyst position at SmartIMS Inc.?
- Troubleshoot and repair personal computer equipment and mobile devices. Analyze user-related problems to determine the source and notify appropriate personnel while assisting in resolution.
- Perform network monitoring, change coordination and configuration, drawing management, and hardware and software upgrades.
- Provide support for infrastructure and system upgrades, system refreshes, outages, and various IT-related projects.
- Knowledge of Microsoft Windows Server, Active Directory, and Office 365